SmartX Sensor Device TGML component shows wrong cover

[DavidFisher]

Issue

TGML graphic uses the NAM Standards component to display a SmartX Sensor Device with a dynamic cover model. The graphic always shows a blank faceplate instead of the correct face - 3 buttons, LCD, or Touchscreen.

Product Line

EcoStruxure Building Operation

Environment

• SmartX Sensor Device (Living Space Sensor/Room Unit Device)
• NAM Standards Team Components TGML Library
• TGML Graphic
• Thermostat - SmartX Living Space Sensor - Dynamic AppRev1.02.05

Cause

A script running inside the graphic component is expecting a well-formatted string representing the cover model on the cover model input binding. If that data is not delivered properly, the component defaults to a blank cover.

Resolution

Verify that the proper component is being used based on Sensor Firmware.

1. Verify the proper IP controller firmware is installed to meet compatibility with the Host Server and also contain desired features.
2. Once a controller is upgraded and the sensor has had time to upgrade, check the Sensor - Properties - Basic Tab - Application Software version.
   1. If greater than or equal to 1.02.05, then use Thermostat - SmartX Living Space Sensor - Dynamic AppRev1.02.05
   2. Otherwise use Thermostat - SmartX Living Space Sensor - Dynamic

The TGML component should work as expected, but factors outside of the graphic can make it not work right.

1. Click on the SmartX Sensor Device and look at Properties > Basic > Status Information > Cover model.
   1. Does that show a valid cover model (ex: SXWSCBXSELXX) or does it show ASCII gibberish?
   2. If showing nonsensical ASCII string, hotfix firmware is available to address this.
   3. Install firmware at or higher than 3.02.03.02109, which includes fix for Defect# 46054 and 47266 affecting the Cover Model
      
      SmartX IP Controller v3.02.03.02109 - Firmware Package File
      Release Date: 2021-Dec-19
      https://ecoxpert.se.com/search?documentUUID=6b61d413-5cf8-47c0-ac4d-135391d375bf&title=SmartX%20IP%2...
      
      Release Notes v3.02.03 - SmartX IP Controller Firmware
      Release Date: 2021-Dec-19
      https://ecoxpert.se.com/search?documentUUID=1e29da8d-cf49-418d-92e5-e022bc4f33c7&title=Release%20Not...
2. If the Cover Model is populated with a proper value, a previous firmware upgrade may have caused string values to stop writing properly through the TGML binding. There are two different resolutions to try in this order:
   
   1. Restart the AS-P
   2. Delete the SmartX Sensor Device (be sure to select "Keep references") and add it back as a new object with the same name and address.

The binding controlling the dynamic display of different cover models on the graphic can be overridden.

1. Inside the TGML component are 3 groups named "3 Button," "LCD", and "Touchscreen." All are hidden.
2. Find the proper face and change it to default to Visible.
3. Find the Bind named "CoverModel" and delete the binding and script beneath it. This is what is responsible for auto-changing the cover and is no longer needed.