Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
The list of visitors has become very large on the VMS front page
Product Line
EcoStruxure Security Expert
Environment
Security Expert Controller
Cause
By default, visitor users are not deleted automatically from the system
Resolution
1. In The Security Expert client, go to Visitor | Template | General Tab. Select the template you want to edit.
2. Scroll down and expand the Configuration section. In the Checkout mode, select 'delete user'.
3. Click Save.
