Issue
Alarms with an invalid Source path cannot be removed from ES or AS
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Workstation
- Building Operation 3.0 and higher
Cause
The invalid path prevents alarms from being deleted. In earlier releases of EBO, there was an issue whereby an error could occur in the source path of an alarm if the Automation Server was renamed. Most invalid alarms observed originate from this type of error.
Resolution
Use Alarms Integrity Check in the following steps.
- Automation Servers first, then
- Enterprise Server, and finally, if installed,
- Enterprise Central last.
See Alarm Cannot be Acknowledged Due to Invalid Paths for additional details.
- Expand System,
- Right-click the Alarm Control Panel,
- Choose Advanced - Alarms Integrity Check.
The command runs quickly. There is no confirmation that the check has run, but a review of the alarms will show that the invalid alarms have been removed.
