Issue
Remote Alarm Manager running on a Vista server loses license.
Environment
RAM
Remote Alarm Manager
License entitlement
Cause
There are two issues here.
Issue one:
Remote alarm manager running with TAC Vista
Occasionally (2- 4 weeks) the Remote alarm manager indicates a temporary read error of the TAC license server.
This can be seen as: -
Unable to check out a licence
Dongle failure 30 day limited mode entered - expires **/**/**** *:**:**
This in itself is a minor issue but when combined with the second issue has a major impact on the operation on site.
Issue two:
Remote alarm manager running with TAC Vista
Remote alarm manager fails to recover after its license management briefly loses a valid license from the TAC license server.
Remote alarm manager doesn't recover
This can be seen repeated in RAMs database as: -
Checking for TAC Licence Server.
Checked out a single licence OK
Licence state - 1 interface(s) in demo
Resolution
Contact Product Support and provide the following information:
To facilitate a quick solution for this issue please supply the following details: -
- Site company name and address
- Copy of the original Remote Alarm Manager registration form.
- Copy of TAC license entitlement form.
- Confirmation of Vista version installed.
- Confirmation of Remote Alarm Manager version installed.
- Type of installation (engine, interface and consul ((installed on Vista server or remote)
- The computer operating system for the R.A.M./Vista installation.
