Issue
Valid reads for HID Corporate 1000 cards are showing up on two separate event lines when valid reads for 26 bit cards are showing on one event line. Card data on two event lines is not able to be added to a new or existing User through the right click menu in the status page.
Product Line
EcoStruxure Security Expert
Environment
Security Expert
Cause
The card data is being split into two lines because of the length of the card data. The limit of facility code and card number for read raw events is 16 bits each, so the maximum value for a site code or a card number is 65535 before the data is split into two lines.
Resolution
A workaround for this is to streamline the process of adding cards to users. Use the New Window button on the Event Status Page, and then use the main window to navigate to Users. Position both windows so new events can be seen, and use the main window to add new cards in by typing the numbers manually.
