Warning
Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.
Issue
When trying to add a SmartX server to an ES, or when trying to rename an ES, you see the following error message:
"All subserver must be online at least once before adding"
Product Line
EcoStruxure Building Operation
Environment
Building Operation Enterprise Server (version 2.0 or later)
Cause
This issue is caused by a mismatch between the content in the folders called MountPoints and Versions in the ES database folder.
Resolution
Before doing this make sure you have a good backup of the ES database.
Identify and delete the files in the ES database folder called Versions which don't have representation in the ES database folder called MountPoints.
The files have the same GUID-name in both folders, but not the same content, so you cannot copy paste between the folders. It requires a manual comparison.
Procedure to identify files to remove (for version 2.0):
1. Check files in C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 2.0\Enterprise Server\db\System\MountPoints
2. Check files in C:\ProgramData\Schneider Electric EcoStruxure\Building Operation 2.0\Enterprise Server\db\System\Versions
3. In Versions only remove the files which don't have a representation in MountPoints.
