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Not possible to login with AD users after upgrade to EBO 2022

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Not possible to login with AD users after upgrade to EBO 2022

Janeway Jonas_Brissman Janeway
‎2023-02-07 08:38 PM

on ‎2023-02-07 08:38 PM

Issue

System was running fine with EBO version 3.2.3 and Active Directory (AD) integration. But after upgrading to EBO version 2022 no AD user could login to the ES.

The Workstation Error when trying to login is: User_Not_Associated_With_A_Group

And the error message seen in the ES trace log is:

WinES\server\nsp_servers\csc\accountaccess\source\AccountAccess.cpp(486) Workstation Error: User_Not_Associated_With_A_Group (0xc002a) in module Account_Access(28). 

Product Line

EcoStruxure Building Operation

Environment

Building Operation Enterprise Server

Cause

The Windows AD integration performance in EBO was improved in version 2022 by storing and comparing the SID for the AD-groups. During the upgrade from version 3.2.3 to EBO 2022 all EBO groups should have been updated with an AD-connected group SID. This was not done as the AD server was offline when doing the upgrade of the ES.

Resolution

If turning on the below property in the properties the old way used in EBO version 3.2.3 of matching groups during logon will be used:

In the "ES.properties" file usually placed in C:\Program Files (x86)\Schneider Electric EcoStruxure\Building Operation 4.0\Enterprise Server\etc\config

add and save:

NspServer.Windows.Group.MatchByName = true

 

To utilize the AD performance improvement in EBO 2022 re-connect the AD group to their respective EBO group. This is done by changing the "Windows group name" property in the EBO group to anything else or an empty string and then change it back to its proper value, i.e. the AD group name.

2023-02-07_08-02-16.jpg

Doing so should correctly populate the hidden "External SID" property for the EBO groups that is missing as the upgrade was done with no connection to the AD server.

 

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