No Communications When Directly Connecting to a Satchwell MicroNet Controller

[Product_Support]

Issue

When attempting to directly connect to a MicroNet controller via VisiSat, communication fails.

Product Line

Satchwell MicroNet

Environment

• MicroNet controller (MN300, MN440, MN500, MN620 or MN350, MN450, MN550, MN650)
• Satchwell VisiSat

Cause

The issue is typically due to an incorrect controller subnet setting.

Resolution

⚠️ Important Notices

• The MicroNet 50 series controllers (MN350, MN450, MN550, MN650 LCD and Touchscreen) have been withdrawn from sale.
• The IAC 420, IAC 600, and Touchscreen models have also been discontinued.
• No direct replacements are currently offered.

For more details, refer to:

• PA-00495 - Notice of Withdrawal - Satchwell Sigma (PDF)
• PA-00528 - End of Commercialization - Satchwell Sigma (PDF)

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1. To resolve the issue:

   1. Access the VisiSat Server
      Locate the VisiSat server icon in the taskbar near the system clock.

   2. Restart the Network Service

      • Click the Network menu.
      • Select Restart.

        

      This action resets the controller subnet setting to 1, allowing VisiSat to establish communication with the controller.