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Jace 9000 and NRIO Failures

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Jace 9000 and NRIO Failures

Guinan RandyDavis Guinan
‎2025-05-15 05:07 PM

on ‎2025-05-15 05:07 PM

Issue

This issue is described in Tridium's internal case NCCB-71360.

Users will notice that the default Nrio Device Manager view (Ux/web media) of the NrioNetwork driver in N4.14 looks identical to the previously existing workbench AX view; however, due to this defect, devices discovered and added through the web view will not function as expected. 

Product Line

TAC IA Series

Environment

  • I/A Series N4 Jace 9000
  • I/A Series N4.14 Framework Version

Cause

With the release of the Jace 9000, users may notice that the IO-R-16 and IO-R-34 devices will not function properly when discovery and configuration are performed through the web views.

Resolution

To tell if the device was added through the correct view, there are a few indicators. Malfunctioning devices will not show up with an Installed Version or a Sec version in either view:

NRIO_1.pngWorking devices will display these values with no issue in either view:

NRIO_2.png

The malfunctioning devices' health section will read 'fail' even with a status of ok:

NRIO_3.png

Users in N4.14 should only use the Workbench AX Nrio Device Manager view to discover and add devices to a station. This use case is currently not supported in the browser for N4.14.

All other use cases function in the UX Web Views, such as viewing devices, adding points, and commanding points.

 

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