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Incorrect image name is displayed in the download window. The IC-UNIFACT image is displayed in the download window instead of the IC-SNP image where Unifact URC1201/2201 control...

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Incorrect image name is displayed in the download window. The IC-UNIFACT image is displayed in the download window instead of the IC-SNP image where Unifact URC1201/2201 control...

Picard Product_Support
‎2018-09-10 04:42 AM

Issue

Incorrect image name is displayed in the download window.

The IC-UNIFACT image is displayed in the download window instead of the IC-SNP image where Unifact URC1201/2201 controllers are installed on site.

Environment

Sigma

IC and IC3 controllers

Cause

The site has Unifact 1201/2201 controllers integrated to an IC3-SNP, when the image is to be downloaded, the image file that is displayed is for an IC3-Unifact.

Resolution

IACs and Unifact 1201/2201 controllers use the IC SNP.

Unifact Pro controllers use the IC UNIFACT.

In this example the controller sub type was configured as IC UNIFACT when the correct setup should be an IC SNP.

Only the specific image file will be displayed in the download window as determined by the controller version set in the controller setup. 

1. Select the correct IC in System Setup > Network and Devices > Controllers as shown below and save.

2. Goto System Diagnostics > Options > Download Files. The correct image will appear.

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