In Workplace Tech 5.x, the properties of any object on the drawing do not appear. The properties option is selectable, but nothing appears.

[Product_Support]

Issue

In Workplace Tech 5.x, the properties of any object on the drawing do not appear. The properties option is selectable, but nothing appears.

Environment

Workplace Tech 5.x

Cause

Possible cause:

• COM add-ins is enable
• cache issue

Resolution

Try the following two changes:

1. Uncheck the com add-ins checkbox within the Visio security settings. Open Workplace Tech and uncheck the Com Add-ins box in the Visio options area. For Visio 2003, the Com Add-ins is located in the Visio - Tools - Security tab area. Under Macro Security, uncheck the "Enable COM add-ins" checkbox.

2. Close Workplace Tech and search for the content.dat file (typically located under the C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Visio directory). This is a hidden file, so make sure the search is setup to include hidden files. Move this file out of the directory and run Visio 2003 (not Workplace Tech). This will cause Visio to force a rebuild of the Visio cache. Then close Visio 2003 and open Workplace Tech. The cache may update again.