I/A Series G3 graphic images not displaying in a web browser with Java 7 Update 65 or later

[Product_Support]

Issue

I/A Series G3 graphic pages can be displayed in a web browser but any graphic images on the page are not rendered properly or are rendered as blank after the Java version is updated to Java 7 Update 65 or later. The issue may not immediately appear but generally appears after navigating between various pages containing graphic images. This issue is most apparent when the user is logged in to the I/A Series G3 system via a WB profile.

Product Line

TAC IA Series

Environment

I/A Series G3 systems of any release.

Cause

Java language issue

Resolution

• If the I/A Series G3 graphics server is running I/A Series G3 release 3.7.106, install the updates from the file Consolidated_Patches_3.7.106_SE_01222015.zip.
• If the I/A Series G3 graphics server is running I/A Series G3 release 3.8.37, install the updates from the file Consolidated_Patches_3.8.37_SE_01222015.zip.

Updates for this issue in other I/A Series R2/G3 releases are not available.