How can a controller when cold started be forced to get new files from the server when the controller has a valid backup archive?

[Product_Support]

Issue

When cold starting a controller, if the controller has a valid back store it will always receive the files from there and not request the files from the server.

Environment

• Cold Start
• Backup
• Archive

Cause

When cold starting a controller, if the controller has a valid back store it will always receive the files from there and not request the files from the server.

Resolution

There are two options for this.

Option 1

1. Using SDCU clear the controllers archive.
2. The clear archive option can be accessed by selecting the advanced button on the SDCU's main screen.

Option 2

1. Using Sigma System Diagnostics download the files from the server to the controller.
2. Re-triggering the archive time schedule will add the new information to the controllers archive.