Issue
A new Automation Server won't load in Device Administrator versions earlier than EBO 2022. A "Failed to process USB connection event for DevicePath:\\?" error is shown when adding the device.
Product Line
EcoStruxure Building Operation
Environment
- Building Operation Automation Server AS-P with Secure Boot
- Building Operation Automation Server AS-B Scalable
Cause
Secure Boot/Scalable Automation Server hardware is not supported in EBO versions prior to EBO 2022.
Resolution
It is not possible to install EBO versions prior to EBO 2022 in Secure Boot/Scalable Automation Server hardware. Verify the Automation Server part number to ensure it is a non-scalable/non-secure boot version. Refer to the Part Number and Hardware and Software Matrix for a list of parts numbers and their associated EBO version compatibility.
