Issue
When creating a device template in NL220 from network, receive an error message widow: Error creating the new device template.
In NL220 traces window, an error message is also being displayed:
LCA: an attempt was made to register or add a device without a channel handle specified, but the system was not able to automatically determine the channel on which the device resides. (Subsystem: NS,#79)
Environment
- NL220
- Multi-channel routers (such as a Loytec L-IP-33ECTB)
Cause
This issue happens when using a multi-channel router (for example: L-IP-33ECTB). When using such a router under "Template view", NL220 will not be able to identify which channel the device is under.
Resolution
Sometimes it is necessary to create a device template from network (also called upload XIF file from device). In this situation, it is recommended to create the device template while creating the node in a specified channel. Steps as listed below:
-
Switch to "Channel view".
-
Right click on the proper channel and select “New node on
” or go to "Edit->New->New node".
-
In the "New node(s)" window , name the node and choose “Create node from network”.
-
Service pin the device which is going to be the device template or manually enter its Neuron ID. Then click "Continue" to create the node.
- Once NL220 finishes node configuration, it should automatically create the device template under the template view for further use.
The alternative way is to replace the multi-channel router to a single channel router. Once the LNS database is imported into TAC Vista, a copy of the XIF file can be found in the database $thisfil folder.
