Issue
Older Continuum access controllers (CX9900, CX9702, ACX700, ACX781) only support one card credential per user locally. When the system is configured for dual credentials, these controllers cannot store the second credential, leading to unexpected access behavior.
Product Line
Andover Continuum
Environment
- CyberStation
- CX9900, CX9702
- ACX700/1, ACX780/1
- Dual credential configuration
Cause
Older controllers lack the capability to store two credentials per user. CyberStation does not distribute the second credential to these controllers, causing reliance on remote validation.
Resolution
Enable remote validation on older controllers by setting the Access Server system variable to the ACCNetId of the primary access server (any value in the range 191–254 works, but use the primary server for consistency).
Explanation:
- When the second credential is presented at a door managed by an older controller, the controller sends a remote validation request to the access server.
- Access is granted or denied based on the server response.
Note: - Changing Allowed Credentials in CyberStation does not affect older controllers. They will continue granting access to credential 1 until reloaded.
