Warning
Hazard of Electric Shock: Remove all power from all devices before removing any covers or doors of the system. Disconnect power at the device and at the power source.
Electrostatic Discharge Required: Always discharge static electricity from your person by touching metal prior to handling any hardware. Failure to do so may result in damage to devices.
Caution While removing gateway cover: Open the gateway screws and delicately remove the top cover. Take extra care during this step, as the top cover is connected to the antenna cable via a thin wire. After opening the top cover, you will be able to see the top view of the board, please insert the active SIM card in the designated slot.
Once the Sim Card is properly inserted, fix the screws back and ensure that the 4G&Wi-Fi Antenna is attached properly. If the antenna cable remains disconnected from the board, then the GSM will not work.
Important Note:
The SIM must not have a Username, Password, or PIN. These features are not supported. Refer to Steps to follow to unlock SIM PIN when using SIM Card under Flex server
The user must ensure that no firewall is applied by the SIM provider. If a firewall exists, it may block connectivity. We recommend using SIMs without any firewall restrictions.
Ensure the data plan of the SIM should not be less than 2GB per month for approximately 100-200 streams.
Issue
This article provides information on the SIM cards that are currently supported in EcoStruxure Building Activate and are added to the central database to support field deployment of Flex servers.
Product Line
EcoStruxure Building Activate
Environment
- EcoStruxure Building Activate Flex Server
- EcoStruxure Building Activate Partner Portal
Cause
This eliminates the need for manual support for the already validated SIM operators individually on each server.
Resolution
Below is the list of the Network Service Providers whose APN exists in the backend and have already been added:
| MCC code (Country Code) | Operator | APN |
| 260 | play | {"generic": "internet"} |
| 260 | plus | {"generic": "mbb.mobi-data.com"} |
| 732 | claro | {"generic": "internet.comcel.com.co"} |
| 454 | smc hk | {"generic": "Smartone"} |
| 520 | ais | {"generic": "internet"} |
| 240 | tele2 se | {"generic": "mbb.mobi-data.com"} |
| 260 | t-mobile | {"generic": "internet"} |
| 262 | t-mobile | {"generic": "internet.v6.telekom"} |
| 505 | telstra | {"generic": "telstra.internet"} |
| 204 | nl kpn | {"generic": "matooma.m2m"} |
| 208 | 208 28 | {"generic": "datapro"} |
| 234 | voda uk | {"generic": "wap.vodafone.co.uk"} |
| 901 | 901 40 | {"generic": "internet.m2mportal.de"} |
| 208 | free | {"generic": "free"} |
| 208 | bouygues telecom | {"generic": "mmsbouygtel.com"} |
| 208 | sfr | {"generic": "sl2sfr"} |
| 208 | orange | {"generic": "orange"} |
| 268 | vodafone | {"generic": "internet.vodafone.pt"} |
| 268 | nos | {"generic": "umts"} |
| 405 | vi india | {"iot": "IOT.ZENATIX.COM"} |
| 404 | vi india | {"iot": "IOT.ZENATIX.COM"} |
| 405 | ind airtel | {"iot": "iot.com"} |
| 404 | ind airtel | {"iot": "iot.com"} |
| 724 | tim internet | {"generic": "timbrasil.br"} |
| 724 | vivo | {"iot": "smart.m2m.vivo.com.br", "generic": "zap.vivo.com.br"} |
| 724 | claro | {"generic": "claro.com.br"} |
| 310 | at&t | {"iot": "armstrongdynm.com.attz", "generic": "NXTGENPHONE"} |
| 440 | fl1 | {"generic": "soracom.io"} |
| 302 | bell | {"generic": "mnet.bell.ca.ioe"} |
| 302 | rogers | {"generic": "M2Minternet.apn"} |
| 302 | at&t | {"iot": "armstrongdynm.com.attz", "generic": "NXTGENPHONE"} |
| 404 | idea | {"generic": "Internet"} |
| 431 | etisalat | {"generic": "mnet"} |
| 430 | etisalat | {"generic": "mnet"} |
| 424 | etisalat | {"generic": "mnet"} |
| 424 | du | {"generic": "du"} |
| 405 | 404 11 | {"iot": "IOT.ZENATIX.COM"} |
| 405 | vodafone | {"iot": "IOT.ZENATIX.COM"} |
| 405 | airtel | {"iot": "iot.com"} |
| 404 | airtel | {"iot": "iot.com"} |
| 404 | vodafone | {"iot": "IOT.ZENATIX.COM"} |
| 404 | 404 11 | {"iot": "IOT.ZENATIX.COM"} |
| 404 | jio | {"generic": "jionet"} |
| 405 | jio | {"generic": "jionet"} |
Additional Information
- Ensure the SIM card is active and properly inserted.
- Verify the antenna cable is securely connected to the board.
- Confirm the SIM card has no firewall restrictions and meets the data plan requirements.
