Issue
There is a known issue with the ePadink signature readers when trying to capture a signature through the Continuum Personnel
Manager.
Environment
- ePadink Signature reader
- Epi-Builder
Cause
Driver issue between the ePad reader and Epi-Builder. Epi-Builder is the latest version of personnel card editor that the later versions of Continuum use. The later versions of the ePad Drivers do not work with the Epi-Builder card designer and will only capture one pixel
of a signature. The CD that ships with the latest ePadink readers is 7.52 this will not work. The older CD version 6.24 drivers and 7.1 software version does work.
Resolution
WORKAROUND:
If you have the installed the drivers and software from the 7.52 CD, go into add remove programs and remove the Interlinks Electronic ePad software. Then install the ePad drivers 6.24 and software 7.1 from the older version CD.
This is a known issue between Interlinks ePadink and Imageware. The ImageWare reference number is 66251.
