Issue
After installing WorkPlace Tech Tool software version 5.8, only version 5.0 is shown in the Purchase License program product list.
Environment
WorkPlace Tech Tool software release 5.7.6 and later, including release 5.8
Cause
The displayed list of software products shown in the Products list does not show version 5.7 or 5.8
Resolution
The Purchase WorkPlace Tech Software license request program has been updated to include some additional licensing options.
The licensing program product Part Number list was also revised to eliminate some confusion that has occurred in the past regarding license upgrades.
The license product list now contains entries only for the major releases (4.0, 5.0, etc) instead of indicating the version that was current at the time the license product file was last updated. One intent in this change was to eliminate the confusion regarding the need to purchase a WorkPlace Tech Tool upgrade license.
When the WorkPlace Tech Tool software versions 5.7.6, 5.7.7 or 5.8 (or later 5.x.x release) has been installed on the computer, the following list shows two of the products that appear in the Purchase WorkPlace Tech Software license package list screen:
WP-TECH-50 WorkPlace Tech 5
WP-TECH-50U Workplace Tech 5 Upgrade
The product code "WP-TECH-50U" is used to request a WorkPlace Tech Tool software license upgrade from release 4.0.x to any 5.x.x release of the WorkPlace Tech Tool software. As a reminder, when ordering an upgrade license, proof of purchase of WorkPlace Tech version 4.x.x must be included with the license request form. Suggested proof of purchase is the license request form for the previous version that was sent to the customer showing the generated unlock code.
The product code "WP-TECH-50" is used to order a new customer license for any 5.x.x release of the WorkPlace Tech Tool software.
Remember that a license upgrade is not required when a minor WorkPlace Tech Tool software upgrade is installed. The major version upgrades are designated by a change in the first field of the release number, i.e., 4.0.3 is a version of major release 4.x and 5.7.6 or 5.8 are both versions of major release 5.x.x.
