Adding a new Netcontroller II (CX 9680) or a new ACX II(ACX 57xx) to an existing system creates problems if the versions are not compatible

[Product_Support]

Issue

Adding a new Netcontroller II (CX 9680) or a new ACX II(ACX 57xx) to an existing system creates problems if the versions are not compatible

Environment

• Netcontroller II (CX 9680)
• ACX II (ACX 57xx)
• Cyberstation

Cause

Current Production of Netcontroller II and ACX II as of 12/1/08 have versions 2.1 and 1.1 on these products respectively. These versions are only compatible with Cyberstation V1.82 or greater. 

Resolution

If you have a system that is lower than Cyberstation V1.82 you will need to downgrade these controllers to V2.0 and V1.0 respectively. The flash files are available on the Exchange Extranet as is the complete version compatibility chart.