SmartX Automation Server not creating New database in DFU mode. New Database Failed.

Ahtisham · ‎2019-11-07

Status LED is rapidly blinking RED and Green. Connected to Laptop through USB cable, can't install new database in DFU mode.

Error LOG is as below:

10:28:10: Loading action: install
10:28:10: Checking script: application.lua
10:28:10: Checking script: firmware.lua
10:28:10: Checking script: flash_leds.lua
10:28:10: Checking script: get_server_logs.lua
10:28:10: Checking script: install.lua
10:28:10: Action: install loaded! Script: install.lua
10:28:10: §§§§§§§§§§§§§§§§§§§§§§§§§§§ Beginning of install in LUA script install.lua §§§§§§§§§§§§§§§§§§§§§§
10:28:10: Starting with RequestNumber: 4428600
10:28:10: Looking for application.lua file at: C:\Program Files\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\AS\action\application.lua
10:28:10: Found application.lua!
10:28:10: Wait for system to respond...
10:28:10: Waiting for system to respond...
10:28:10: SendDaemonsvCommand: gmanufacture.Signature
10:28:25: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:28:27: SendDaemonsvCommand: gmanufacture.Signature
10:28:42: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:28:44: SendDaemonsvCommand: gmanufacture.Signature
10:28:59: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:29:01: SendDaemonsvCommand: gmanufacture.Signature
10:29:16: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:29:18: SendDaemonsvCommand: gmanufacture.Signature
10:29:33: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:29:35: Failed to get variable: manufacture.Signature
10:29:35: No response from device yet...
10:29:40: Progress 1
10:29:40: SendDaemonsvCommand: gmanufacture.Signature
10:29:56: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:29:58: SendDaemonsvCommand: gmanufacture.Signature
10:30:13: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:30:15: SendDaemonsvCommand: gmanufacture.Signature
10:30:30: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:30:32: SendDaemonsvCommand: gmanufacture.Signature
10:30:47: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:30:49: SendDaemonsvCommand: gmanufacture.Signature
10:31:04: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
10:31:06: Failed to get variable: manufacture.Signature
10:31:06: No response from device yet...
10:31:11: ERROR: System not responding!
10:31:11: ERROR: WaitForSystem returned: -1
10:31:11: Executing 'logger -t devadmin-error Finished install with error code=-1, ubpMode=yes, SE2Linux 0.0', retry=0...
10:31:11: SendDaemonsvCommand: xlogger -t devadmin-error Finished install with error code=-1, ubpMode=yes, SE2Linux 0.0
10:31:26: SendDaemonsvCommand: failed to send command to target! command = xlogger -t devadmin-error Finished install with error code=-1, ubpMode=yes, SE2Linux 0.0
10:31:26: ERROR: ExecuteCommand: Sending 'logger -t devadmin-error Finished install with error code=-1, ubpMode=yes, SE2Linux 0.0' failed!
10:31:26: ERROR: WriteSystemdJournalEntry failed!
10:31:26: Executing 'journalctl -a --no-pager | grep devadmin', retry=0...
10:31:26: SendDaemonsvCommand: xjournalctl -a --no-pager | grep devadmin
10:31:41: SendDaemonsvCommand: failed to send command to target! command = xjournalctl -a --no-pager | grep devadmin
10:31:41: ERROR: ExecuteCommand: Sending 'journalctl -a --no-pager | grep devadmin' failed!
10:31:41: Action duration: 3m 31s
10:31:41: SeasParameters.returnCode: 1
10:31:41: §§§§§§§§§§§§§§§§§§§§§§§§§§§ End of install action §§§§§§§§§§§§§§§§§§§§§§
10:32:06: New database failed

CraigEl · ‎2019-11-10

Hi @Ahtisham

Thank you for your question, in order to get the correct visibility for your question you should post it in the EcoStruxure Building Operation forum. If you don't have access to this forum then you should contact your local Schneider Electric representative to rectify this.

A quick search shows what might be a similar issue in another thread https://community.se.com/t5/EcoStruxure-Building-Operation/DFU-failed/m-p/168734

See Answer In Context

Omaelk · ‎2019-11-08

Hello @Ahtisham , thanks for your post.

Have you checked the Knowledge base? https://community.se.com/t5/Knowledge-Base/tkb-p/knowledge-base_public

Please use some key words and if you don't find a solution to your answer, we will connect you to some experts that should be able to help.

Looking forward to hearing from you

CraigEl · ‎2019-11-10

Hi @Ahtisham

Thank you for your question, in order to get the correct visibility for your question you should post it in the EcoStruxure Building Operation forum. If you don't have access to this forum then you should contact your local Schneider Electric representative to rectify this.

A quick search shows what might be a similar issue in another thread https://community.se.com/t5/EcoStruxure-Building-Operation/DFU-failed/m-p/168734

Ahtisham · ‎2019-11-14

Thank you @Omaelk for your response.

I have checked for the solutions at Knowledge base? https://community.se.com/t5/Knowledge-Base/tkb-p/knowledge-base_public

but couldn't find any solution relevant to my issue.

Ahtisham · ‎2019-11-14

Hello @CraigEl

I haven't got access to the forum link you shared & I have tried the solutions mentioned in the thread you shared but still the issue is not resolved.

Thank you

CraigEl · ‎2019-11-14

Hi @Ahtisham

As I noted if you don't have access to the EcoStruxure Building Operation forum then you should contact your local Schneider Electric representative to request access.

I suggest that you also contact your local Schneider Electric technical support channel to get further assistance with this issue. Contact details for your local region can be found on the support page of the Schneider Electric global website.

Jack_Roberts · ‎2021-05-21

Did you ever find a solution to this? We're having similar issues upgrading an ASP's firmware. I've attached the upgrade log from Device Administrator, not sure how to proceed at this point.

Inaurys · ‎2021-11-16

Hi! Did you find a solution for this problem? I have the same problem.

MikaelKrantz · ‎2021-11-16

Run into the same issue yesterday, so I tried another version first (lower version in my case), then I could get a new empty DB of correct version.

Inaurys · ‎2021-11-17

I am using version 1.8. I tried using version 1.7 and 1.9 and with both it only goes up to 60% and then gives error.

12:49:43: Loading action: install
12:49:43: Checking script: application.lua
12:49:43: Checking script: firmware.lua
12:49:43: Checking script: flash_leds.lua
12:49:43: Checking script: get_server_logs.lua
12:49:43: Checking script: install.lua
12:49:43: Action: install loaded! Script: install.lua
12:49:43: §§§§§§§§§§§§§§§§§§§§§§§§§§§ Beginning of install in LUA script install.lua §§§§§§§§§§§§§§§§§§§§§§
12:49:43: Starting with RequestNumber: 8234700
12:49:43: Looking for application.lua file at: C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\action\application.lua
12:49:43: Found application.lua!
12:49:43: Starting DFU...
12:49:43: Progress 0
12:49:43: Transfer dtb...
12:49:43: Progress 2
12:49:43: Transfer rootfs...
12:49:43: Progress 5
12:49:46: Transfer kernel...
12:49:46: Progress 8
12:49:49: Booting...
12:49:49: Progress 12
12:49:50: SeasParameters.returnCode: 0
12:49:50: §§§§§§§§§§§§§§§§§§§§§§§§§§§ End of DFU action §§§§§§§§§§§§§§§§§§§§§§
12:49:50: Wait for system to respond...
12:49:50: Waiting for system to respond...
12:49:50: SendDaemonsvCommand: gmanufacture.Signature
12:50:05: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
12:50:07: SendDaemonsvCommand: gmanufacture.Signature
12:50:07: Progress 12
12:50:07: Get failed at 0 %
12:50:08: Get failed at 0 %
12:50:08: Failed to get response file! Daemonsv not running when we sent the request?
12:50:10: SendDaemonsvCommand: gmanufacture.Signature
12:50:10: Progress 12
12:50:10: Get failed at 0 %
12:50:11: Get failed at 0 %
12:50:11: Failed to get response file! Daemonsv not running when we sent the request?
12:50:13: SendDaemonsvCommand: gmanufacture.Signature
12:50:13: Progress 12
12:50:13: Get failed at 0 %
12:50:14: Get failed at 0 %
12:50:14: Failed to get response file! Daemonsv not running when we sent the request?
12:50:16: SendDaemonsvCommand: gmanufacture.Signature
12:50:16: Progress 12
12:50:16: Get failed at 0 %
12:50:17: Get failed at 0 %
12:50:17: Failed to get response file! Daemonsv not running when we sent the request?
12:50:19: Failed to get variable: manufacture.Signature
12:50:19: No response from device yet...
12:50:24: Progress 12
12:50:24: SendDaemonsvCommand: gmanufacture.Signature
12:50:24: Progress 12
12:50:24: Complete response file contents:
12:50:24: Get variable manufacture.Signature = 0xa07dcbab
12:50:24: System responding!
12:50:24: UBP mode installation...
12:50:24: SendDaemonsvCommand: gsystem.platform.version
12:50:24: Progress 12
12:50:24: Complete response file contents:
12:50:24: Get variable system.platform.version =
12:50:24: Platform version: ''
12:50:24: Platform version: 0.3.1
12:50:24: Platform (old): Unknown in DFU mode
12:50:24: Platform (new): 1.1.0.275
12:50:24: Executing 'logger -t devadmin-info Installing new platform, SE2Linux 1.1.0.275', retry=0...
12:50:24: SendDaemonsvCommand: xlogger -t devadmin-info Installing new platform, SE2Linux 1.1.0.275
12:50:24: Progress 12
12:50:25: Complete response file contents:
12:50:25: Got expected result, resp=exit0
12:50:25: Installing new platform images...
12:50:25: Progress 16
12:50:25: Mount target folders...
12:50:25: MountPartionOne...
12:50:25: Executing 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media', retry=0...
12:50:25: SendDaemonsvCommand: xdf | grep /dev/mmcblk0p1 | grep -q /mnt/media
12:50:25: Progress 17
12:50:26: Complete response file contents:
12:50:26: ExecuteCommand: 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media' failed! resp=exit1
12:50:27: Executing 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media', retry=1...
12:50:27: SendDaemonsvCommand: xdf | grep /dev/mmcblk0p1 | grep -q /mnt/media
12:50:27: Progress 18
12:50:28: Complete response file contents:
12:50:28: ExecuteCommand: 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media' failed! resp=exit1
12:50:29: Executing 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media', retry=2...
12:50:29: SendDaemonsvCommand: xdf | grep /dev/mmcblk0p1 | grep -q /mnt/media
12:50:29: Progress 19
12:50:30: Complete response file contents:
12:50:30: ExecuteCommand: 'df | grep /dev/mmcblk0p1 | grep -q /mnt/media' failed! resp=exit1
12:50:31: Executing 'mkdir -p /mnt/media', retry=0...
12:50:31: SendDaemonsvCommand: xmkdir -p /mnt/media
12:50:31: Progress 20
12:50:32: Complete response file contents:
12:50:32: Got expected result, resp=exit0
12:50:32: Executing 'mount -t ext2 /dev/mmcblk0p1 /mnt/media', retry=0...
12:50:32: SendDaemonsvCommand: xmount -t ext2 /dev/mmcblk0p1 /mnt/media
12:50:32: Progress 21
12:50:33: Complete response file contents:
12:50:33: Got expected result, resp=exit0
12:50:33: Determine destination folder...
12:50:33: FindNextBootimg...
12:50:33: SendDaemonsvCommand: x/sbin/bootimg -n
12:50:33: Progress 22
12:50:34: Complete response file contents: 2

12:50:34: Script result: 'exit0' - ConOut: '2
'
12:50:34: SendDaemonsvCommand: gsystem.platform.version
12:50:34: Progress 23
12:50:34: Complete response file contents:
12:50:34: Get variable system.platform.version =
12:50:34: Platform version: ''
12:50:34: Destination folder 2...
12:50:34: Clean target folder...
12:50:34: Cleaning out old files from target...
12:50:34: Executing 'rm -rf /var/powerpack/tmp/*', retry=0...
12:50:34: SendDaemonsvCommand: xrm -rf /var/powerpack/tmp/*
12:50:34: Progress 24
12:50:35: Complete response file contents:
12:50:35: Got expected result, resp=exit0
12:50:35: CleanTargetFolders returned: 1
12:50:35: Transferring images to target...
12:50:35: Executing 'rm -rf /mnt/media/2/*', retry=0...
12:50:35: SendDaemonsvCommand: xrm -rf /mnt/media/2/*
12:50:35: Progress 25
12:50:36: Complete response file contents:
12:50:36: Got expected result, resp=exit0
12:50:36: Executing 'mkdir -p /mnt/media/2', retry=0...
12:50:36: SendDaemonsvCommand: xmkdir -p /mnt/media/2
12:50:36: Progress 26
12:50:37: Complete response file contents:
12:50:37: Got expected result, resp=exit0
12:50:37: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\NGASResetCPU.bin to /var/powerpack/tmp/NGASResetCPU.bin
12:50:37: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/NGASResetCPU.bin
12:50:37: Progress 27
12:50:38: Complete response file contents: cb5122189ea7dfede3a2f814fb2f13c1 /var/powerpack/tmp/NGASResetCPU.bin

12:50:38: Executing 'mv /var/powerpack/tmp/NGASResetCPU.bin /mnt/media/2/. ', retry=0...
12:50:38: SendDaemonsvCommand: xmv /var/powerpack/tmp/NGASResetCPU.bin /mnt/media/2/.
12:50:38: Progress 28
12:50:39: Complete response file contents:
12:50:39: Got expected result, resp=exit0
12:50:39: Progress 29
12:50:39: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\rootfs.cpio.uImage to /var/powerpack/tmp/rootfs.cpio.uImage
12:50:43: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/rootfs.cpio.uImage
12:50:43: Progress 30
12:50:44: Complete response file contents: 123fa45b22ebf385c9eaa7b6eada832f /var/powerpack/tmp/rootfs.cpio.uImage

12:50:44: Executing 'mv /var/powerpack/tmp/rootfs.cpio.uImage /mnt/media/2/. ', retry=0...
12:50:44: SendDaemonsvCommand: xmv /var/powerpack/tmp/rootfs.cpio.uImage /mnt/media/2/.
12:50:44: Progress 31
12:50:45: Complete response file contents:
12:50:45: Got expected result, resp=exit0
12:50:45: Progress 31
12:50:45: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\u-boot.img to /var/powerpack/tmp/u-boot.img
12:50:46: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/u-boot.img
12:50:46: Progress 31
12:50:47: Complete response file contents: 31cf76718c17f2564f233ed2fadeb673 /var/powerpack/tmp/u-boot.img

12:50:47: Executing 'mv /var/powerpack/tmp/u-boot.img /mnt/media/2/. ', retry=0...
12:50:47: SendDaemonsvCommand: xmv /var/powerpack/tmp/u-boot.img /mnt/media/2/.
12:50:47: Progress 31
12:50:48: Complete response file contents:
12:50:48: Got expected result, resp=exit0
12:50:48: Progress 31
12:50:48: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\uboot_settings to /var/powerpack/tmp/uboot_settings
12:50:48: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/uboot_settings
12:50:48: Progress 31
12:50:49: Complete response file contents: 5a17723e9b8aef932d072b393aca8e62 /var/powerpack/tmp/uboot_settings

12:50:49: Executing 'mv /var/powerpack/tmp/uboot_settings /mnt/media/2/. ', retry=0...
12:50:49: SendDaemonsvCommand: xmv /var/powerpack/tmp/uboot_settings /mnt/media/2/.
12:50:49: Progress 31
12:50:49: Complete response file contents:
12:50:49: Got expected result, resp=exit0
12:50:49: Progress 31
12:50:49: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\rootfs.squashfs to /var/powerpack/tmp/rootfs.squashfs
12:51:13: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/rootfs.squashfs
12:51:13: Progress 31
12:51:14: Complete response file contents: 2616943924e6c3238150b9db25b3b5ad /var/powerpack/tmp/rootfs.squashfs

12:51:14: Executing 'mv /var/powerpack/tmp/rootfs.squashfs /mnt/media/2/. ', retry=0...
12:51:14: SendDaemonsvCommand: xmv /var/powerpack/tmp/rootfs.squashfs /mnt/media/2/.
12:51:14: Progress 31
12:51:16: Complete response file contents:
12:51:16: Got expected result, resp=exit0
12:51:16: Progress 31
12:51:16: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\spear1380-cpud.dtb to /var/powerpack/tmp/spear1380-cpud.dtb
12:51:16: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/spear1380-cpud.dtb
12:51:16: Progress 31
12:51:17: Complete response file contents: eb08effb6fd783eb99de74324361f72a /var/powerpack/tmp/spear1380-cpud.dtb

12:51:17: Executing 'mv /var/powerpack/tmp/spear1380-cpud.dtb /mnt/media/2/. ', retry=0...
12:51:17: SendDaemonsvCommand: xmv /var/powerpack/tmp/spear1380-cpud.dtb /mnt/media/2/.
12:51:17: Progress 31
12:51:17: Complete response file contents:
12:51:17: Got expected result, resp=exit0
12:51:17: Progress 31
12:51:17: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\u-boot-spl.img to /var/powerpack/tmp/u-boot-spl.img
12:51:17: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/u-boot-spl.img
12:51:18: Progress 31
12:51:19: Complete response file contents: 1e1e441aef32f84f63a243d56b96014a /var/powerpack/tmp/u-boot-spl.img

12:51:19: Executing 'mv /var/powerpack/tmp/u-boot-spl.img /mnt/media/2/. ', retry=0...
12:51:19: SendDaemonsvCommand: xmv /var/powerpack/tmp/u-boot-spl.img /mnt/media/2/.
12:51:19: Progress 31
12:51:19: Complete response file contents:
12:51:19: Got expected result, resp=exit0
12:51:19: Progress 31
12:51:19: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\uImage-3.5-cs-armv7a to /var/powerpack/tmp/uImage-3.5-cs-armv7a
12:51:22: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/uImage-3.5-cs-armv7a
12:51:22: Progress 31
12:51:23: Complete response file contents: b9af0e989d5836be32704c0ae527e3e7 /var/powerpack/tmp/uImage-3.5-cs-armv7a

12:51:23: Executing 'mv /var/powerpack/tmp/uImage-3.5-cs-armv7a /mnt/media/2/. ', retry=0...
12:51:23: SendDaemonsvCommand: xmv /var/powerpack/tmp/uImage-3.5-cs-armv7a /mnt/media/2/.
12:51:23: Progress 31
12:51:24: Complete response file contents:
12:51:24: Got expected result, resp=exit0
12:51:24: Progress 31
12:51:24: Executing 'sed -i s/^bootimg.*/bootimg\ 2/ /mnt/media/2/uboot_settings', retry=0...
12:51:24: SendDaemonsvCommand: xsed -i s/^bootimg.*/bootimg\ 2/ /mnt/media/2/uboot_settings
12:51:24: Progress 31
12:51:25: Complete response file contents:
12:51:25: Got expected result, resp=exit0
12:51:25: SendInstallStuff returned: 1
12:51:25: Switch boot image...
12:51:25: Switching boot image...
12:51:25: Executing 'bootimg -s', retry=0...
12:51:25: SendDaemonsvCommand: xbootimg -s
12:51:25: Progress 31
12:51:26: Complete response file contents: Update u-boot configuration [bootimage=2] Warning: Bad CRC, using default environment
[OK]

12:51:26: Got expected result, resp=exit0
12:51:26: SwitchBootImage returned: 1
12:51:26: Unmount target folders...
12:51:26: UnmountPartitionOne...
12:51:26: Executing 'umount /mnt/media', retry=0...
12:51:26: SendDaemonsvCommand: xumount /mnt/media
12:51:26: Progress 31
12:51:27: Complete response file contents:
12:51:27: Got expected result, resp=exit0
12:51:27: Starting systemd...
12:51:27: Progress 34
12:51:27: SendDaemonsvCommand: xtouch /tmp/continue
12:51:42: Waiting for system to respond...
12:51:42: SendDaemonsvCommand: gmanufacture.Signature
12:51:57: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
12:51:59: SendDaemonsvCommand: gmanufacture.Signature
12:52:14: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
12:52:16: SendDaemonsvCommand: gmanufacture.Signature
12:52:31: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
12:52:33: SendDaemonsvCommand: gmanufacture.Signature
12:52:48: SendDaemonsvCommand: failed to send command to target! command = gmanufacture.Signature
12:52:50: SendDaemonsvCommand: gmanufacture.Signature
12:52:53: Progress 34
12:52:53: Complete response file contents:
12:52:53: Get variable manufacture.Signature = 0xa07dcbab
12:52:53: System responding!
12:52:53: Systemd started successfully!
12:52:53: Progress 37
12:52:53: SendDaemonsvCommand: x/bin/passwd -r
12:52:53: SendDaemonsvCommand: gsystem.platform.version
12:52:53: Progress 37
12:52:53: Get failed at 0 %
12:52:54: Get failed at 0 %
12:52:54: Failed to get response file! Daemonsv not running when we sent the request?
12:52:56: SendDaemonsvCommand: gsystem.platform.version
12:52:56: Progress 37
12:52:56: Complete response file contents:
12:52:56: Get variable system.platform.version = 1.1.0.275
12:52:56: Platform version: '1.1.0.275'
12:52:56: System booted, SE2Linux 1.1.0.275
12:52:56: Executing 'logger -t devadmin-info Systemd started in DFU, SE2Linux 1.1.0.275', retry=0...
12:52:56: SendDaemonsvCommand: xlogger -t devadmin-info Systemd started in DFU, SE2Linux 1.1.0.275
12:52:56: Progress 37
12:52:57: Complete response file contents:
12:52:57: Got expected result, resp=exit0
12:52:57: Set target platform state to upgrade...
12:52:57: Executing 'touch /upgrade_mode', retry=0...
12:52:57: SendDaemonsvCommand: xtouch /upgrade_mode
12:52:57: Progress 37
12:52:58: Complete response file contents:
12:52:58: Got expected result, resp=exit0
12:52:58: SendDaemonsvCommand: ssystem.platform.state=4
12:52:59: Progress 37
12:53:00: Complete response file contents:
12:53:00: SetDaemonsvVariables OK: system.platform.state=4
12:53:00: SetUpgradeMode returned: 1
12:53:00: Set multi-user.target...
12:53:00: Progress 38
12:53:00: Executing 'systemctl is-enabled aide.timer', retry=0...
12:53:00: SendDaemonsvCommand: xsystemctl is-enabled aide.timer
12:53:00: Progress 39
12:53:01: Complete response file contents: enabled

12:53:01: Got expected result, resp=exit0
12:53:01: Disabling aide.timer
12:53:01: Executing 'systemctl disable aide.timer', retry=0...
12:53:01: SendDaemonsvCommand: xsystemctl disable aide.timer
12:53:01: Progress 39
12:53:02: Complete response file contents: rm '/etc/systemd/system/multi-user.target.wants/aide.timer'

12:53:02: Got expected result, resp=exit0
12:53:02: Executing 'systemctl is-active aide.timer', retry=0...
12:53:02: SendDaemonsvCommand: xsystemctl is-active aide.timer
12:53:02: Progress 39
12:53:03: Complete response file contents: unknown

12:53:03: ExecuteCommand: 'systemctl is-active aide.timer' failed! resp=exit3
12:53:04: No need to stop unit: aide.timer
12:53:04: Executing 'systemctl is-enabled aide.service', retry=0...
12:53:04: SendDaemonsvCommand: xsystemctl is-enabled aide.service
12:53:04: Progress 39
12:53:05: Complete response file contents: static

12:53:05: Got expected result, resp=exit0
12:53:05: Disabling aide.service
12:53:05: Executing 'systemctl disable aide.service', retry=0...
12:53:05: SendDaemonsvCommand: xsystemctl disable aide.service
12:53:05: Progress 39
12:53:06: Complete response file contents:
12:53:06: Got expected result, resp=exit0
12:53:06: Executing 'systemctl is-active aide.service', retry=0...
12:53:06: SendDaemonsvCommand: xsystemctl is-active aide.service
12:53:06: Progress 39
12:53:07: Complete response file contents: unknown

12:53:07: ExecuteCommand: 'systemctl is-active aide.service' failed! resp=exit3
12:53:08: No need to stop unit: aide.service
12:53:08: Executing 'systemctl is-enabled aide_app.service', retry=0...
12:53:08: SendDaemonsvCommand: xsystemctl is-enabled aide_app.service
12:53:08: Progress 39
12:53:09: Complete response file contents: Failed to issue method call: No such file or directory

12:53:09: ExecuteCommand: 'systemctl is-enabled aide_app.service' failed! resp=exit1
12:53:10: No need to disable unit: aide_app.service
12:53:10: Executing 'systemctl is-active aide_app.service', retry=0...
12:53:10: SendDaemonsvCommand: xsystemctl is-active aide_app.service
12:53:10: Progress 39
12:53:11: Complete response file contents: unknown

12:53:11: ExecuteCommand: 'systemctl is-active aide_app.service' failed! resp=exit3
12:53:12: No need to stop unit: aide_app.service
12:53:12: Executing 'systemctl is-enabled aide_init.service', retry=0...
12:53:12: SendDaemonsvCommand: xsystemctl is-enabled aide_init.service
12:53:12: Progress 39
12:53:13: Complete response file contents: static

12:53:13: Got expected result, resp=exit0
12:53:13: Disabling aide_init.service
12:53:13: Executing 'systemctl disable aide_init.service', retry=0...
12:53:13: SendDaemonsvCommand: xsystemctl disable aide_init.service
12:53:13: Progress 39
12:53:14: Complete response file contents:
12:53:14: Got expected result, resp=exit0
12:53:14: Executing 'systemctl is-active aide_init.service', retry=0...
12:53:14: SendDaemonsvCommand: xsystemctl is-active aide_init.service
12:53:14: Progress 39
12:53:15: Complete response file contents: unknown

12:53:15: ExecuteCommand: 'systemctl is-active aide_init.service' failed! resp=exit3
12:53:16: No need to stop unit: aide_init.service
12:53:16: Executing 'systemctl is-enabled aide_init_app.service', retry=0...
12:53:16: SendDaemonsvCommand: xsystemctl is-enabled aide_init_app.service
12:53:16: Progress 39
12:53:17: Complete response file contents: Failed to issue method call: No such file or directory

12:53:17: ExecuteCommand: 'systemctl is-enabled aide_init_app.service' failed! resp=exit1
12:53:18: No need to disable unit: aide_init_app.service
12:53:18: Executing 'systemctl is-active aide_init_app.service', retry=0...
12:53:18: SendDaemonsvCommand: xsystemctl is-active aide_init_app.service
12:53:18: Progress 39
12:53:18: Complete response file contents: unknown

12:53:18: ExecuteCommand: 'systemctl is-active aide_init_app.service' failed! resp=exit3
12:53:19: No need to stop unit: aide_init_app.service
12:53:19: Executing 'systemctl is-enabled aide_update.service', retry=0...
12:53:19: SendDaemonsvCommand: xsystemctl is-enabled aide_update.service
12:53:19: Progress 39
12:53:20: Complete response file contents: static

12:53:20: Got expected result, resp=exit0
12:53:20: Disabling aide_update.service
12:53:20: Executing 'systemctl disable aide_update.service', retry=0...
12:53:20: SendDaemonsvCommand: xsystemctl disable aide_update.service
12:53:20: Progress 39
12:53:21: Complete response file contents:
12:53:21: Got expected result, resp=exit0
12:53:21: Executing 'systemctl is-active aide_update.service', retry=0...
12:53:21: SendDaemonsvCommand: xsystemctl is-active aide_update.service
12:53:21: Progress 39
12:53:22: Complete response file contents: unknown

12:53:22: ExecuteCommand: 'systemctl is-active aide_update.service' failed! resp=exit3
12:53:23: No need to stop unit: aide_update.service
12:53:23: Executing 'systemctl is-enabled aide_update_app.service', retry=0...
12:53:23: SendDaemonsvCommand: xsystemctl is-enabled aide_update_app.service
12:53:23: Progress 39
12:53:24: Complete response file contents: Failed to issue method call: No such file or directory

12:53:24: ExecuteCommand: 'systemctl is-enabled aide_update_app.service' failed! resp=exit1
12:53:25: No need to disable unit: aide_update_app.service
12:53:25: Executing 'systemctl is-active aide_update_app.service', retry=0...
12:53:25: SendDaemonsvCommand: xsystemctl is-active aide_update_app.service
12:53:25: Progress 39
12:53:26: Complete response file contents: unknown

12:53:26: ExecuteCommand: 'systemctl is-active aide_update_app.service' failed! resp=exit3
12:53:27: No need to stop unit: aide_update_app.service
12:53:27: Executing 'systemctl is-enabled ccollector.service', retry=0...
12:53:28: SendDaemonsvCommand: xsystemctl is-enabled ccollector.service
12:53:28: Progress 39
12:53:29: Complete response file contents: enabled

12:53:29: Got expected result, resp=exit0
12:53:29: Disabling ccollector.service
12:53:29: Executing 'systemctl disable ccollector.service', retry=0...
12:53:29: SendDaemonsvCommand: xsystemctl disable ccollector.service
12:53:29: Progress 39
12:53:30: Complete response file contents: rm '/etc/systemd/system/multi-user.target.wants/ccollector.service'

12:53:30: Got expected result, resp=exit0
12:53:30: Executing 'systemctl is-active ccollector.service', retry=0...
12:53:30: SendDaemonsvCommand: xsystemctl is-active ccollector.service
12:53:30: Progress 39
12:53:31: Complete response file contents: active

12:53:31: Got expected result, resp=exit0
12:53:31: Stopping ccollector.service
12:53:31: Executing 'systemctl stop ccollector.service', retry=0...
12:53:31: SendDaemonsvCommand: xsystemctl stop ccollector.service
12:53:31: Progress 39
12:53:32: Complete response file contents:
12:53:32: Got expected result, resp=exit0
12:53:32: Executing 'systemctl --no-block isolate multi-user.target', retry=0...
12:53:32: SendDaemonsvCommand: xsystemctl --no-block isolate multi-user.target
12:53:32: Progress 39
12:53:33: Complete response file contents:
12:53:33: Got expected result, resp=exit0
12:53:33: Executing 'systemd --version | head -n1 | cut -d\ -f2', retry=0...
12:53:33: SendDaemonsvCommand: xsystemd --version | head -n1 | cut -d\ -f2
12:53:33: Progress 39
12:53:34: Complete response file contents: 208

12:53:34: Got expected result, resp=exit0
12:53:34: Systemd version 208
12:53:34: Executing 'systemctl list-jobs --no-pager', retry=0...
12:53:34: SendDaemonsvCommand: xsystemctl list-jobs --no-pager
12:53:34: Progress 39
12:53:34: Complete response file contents: No jobs running.

12:53:34: Got expected result, resp=exit0
12:53:34: No more Systemd jobs pending!
12:53:34: Creating /.aufs/system/runonce.sh
12:53:34: Executing 'echo "#!/bin/sh" > /.aufs/system/runonce.sh', retry=0...
12:53:34: SendDaemonsvCommand: xecho "#!/bin/sh" > /.aufs/system/runonce.sh
12:53:34: Progress 39
12:53:35: Complete response file contents:
12:53:35: Got expected result, resp=exit0
12:53:35: Executing 'echo "rm -rf /tmp/system/patch/*" >> /.aufs/system/runonce.sh', retry=0...
12:53:35: SendDaemonsvCommand: xecho "rm -rf /tmp/system/patch/*" >> /.aufs/system/runonce.sh
12:53:35: Progress 39
12:53:36: Complete response file contents:
12:53:36: Got expected result, resp=exit0
12:53:36: Executing 'chmod 700 /.aufs/system/runonce.sh', retry=0...
12:53:36: SendDaemonsvCommand: xchmod 700 /.aufs/system/runonce.sh
12:53:36: Progress 39
12:53:37: Complete response file contents:
12:53:37: Got expected result, resp=exit0
12:53:37: Executing 'rm -rf /var/log/aide', retry=0...
12:53:37: SendDaemonsvCommand: xrm -rf /var/log/aide
12:53:37: Progress 39
12:53:37: Complete response file contents:
12:53:37: Got expected result, resp=exit0
12:53:37: C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\productinfo.txt found!
12:53:37: SendDaemonsvCommand: ssettings.product.version=1.9.4.29;settings.product.name=ASP;settings.product.nicename=StruxureWare Building Operation Automation Server
12:53:37: Progress 39
12:53:38: Complete response file contents:
12:53:38: SetDaemonsvVariables OK: settings.product.version=1.9.4.29;settings.product.name=ASP;settings.product.nicename=StruxureWare Building Operation Automation Server
12:53:38: Executing 'logger -t devadmin-info Installing application 1.9.4.29', retry=0...
12:53:38: SendDaemonsvCommand: xlogger -t devadmin-info Installing application 1.9.4.29
12:53:38: Progress 39
12:53:39: Complete response file contents:
12:53:39: Got expected result, resp=exit0
12:53:39: Installing application
12:53:39: Transfer application binaries...
12:53:39: Progress 40
12:53:39: Progress 42
12:53:39: Transfer application file system...
12:53:39: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\flash-appfs.tgz to /var/powerpack/tmp/flash-appfs.tgz
12:54:04: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/flash-appfs.tgz
12:54:04: Progress 44
12:54:05: Complete response file contents: eb47e29de28a4cea2a0acddf570c826f /var/powerpack/tmp/flash-appfs.tgz

12:54:06: Progress 46
12:54:06: Transfer database file system...
12:54:06: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\flash-dbfs.tgz to /var/powerpack/tmp/flash-dbfs.tgz
12:54:16: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/flash-dbfs.tgz
12:54:16: Progress 48
12:54:17: Complete response file contents: 1cd7239cd11fd0c38880a570d6ec26e1 /var/powerpack/tmp/flash-dbfs.tgz

12:54:17: Progress 50
12:54:17: Transfer WebStation...
12:54:17: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\board_sw\flash-webstation.tgz to /var/powerpack/tmp/flash-webstation.tgz
12:54:20: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/flash-webstation.tgz
12:54:20: Progress 50
12:54:21: Complete response file contents: 7ca4ced91193e589a5e4f01a3760bbe5 /var/powerpack/tmp/flash-webstation.tgz

12:54:21: Progress 50
12:54:21: SendApplicationFileSystem returned: 1
12:54:21: Install application binaries...
12:54:21: Progress 51
12:54:21: Put C:\Program Files (x86)\Schneider Electric StruxureWare\Building Operation 1.9\Device Administrator\ASP\autorun_scripts\appinstall.sh to /var/powerpack/tmp/appinstall.sh
12:54:21: SendDaemonsvCommand: xmd5sum /var/powerpack/tmp/appinstall.sh
12:54:21: Progress 52
12:54:22: Complete response file contents: 11745da2cedf94d0a1132566f73985f1 /var/powerpack/tmp/appinstall.sh

12:54:22: Running script 'appinstall.sh'
12:54:22: SendDaemonsvCommand: xchmod 755 /var/powerpack/tmp/appinstall.sh;/var/powerpack/tmp/appinstall.sh
12:54:22: Progress 53
12:54:29: Progress 54
12:54:36: Progress 55
12:54:43: Progress 56
12:54:50: Progress 57
12:54:57: Progress 58
12:55:04: Progress 59
12:55:11: Progress 60
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13:09:22: Timeout! Received an incomplete response file. (Normal when rebooting.)
13:09:22: Contents of response file: ÿÿÿÿr:stdout53:main(): install application part on persistent media
:stdout30:main(): call format_sbo_ro_sd
:stdout47:format_sbo_ro_sd(): formating SBO RO partition
:stderr26:mke2fs 1.42 (29-Nov-2011)
:stdout57:Filesystem label=
OS type: Linux
Block size=4096 (log=2)
:stdout320:Fragment size=4096 (log=2)
Stride=0 blocks, Stripe width=0 blocks
48000 inodes, 47998 blocks
2399 blocks (5.00%) reserved for the super user
First data block=0
Maximum filesystem blocks=50331648
2 block groups
32768 blocks per group, 32768 fragments per group
24000 inodes per group
Superblock backups stored on blocks: :stdout34:
32768

Allocating group tables: :stdout6:0/2:stdout6:1/2:stdout39: done
:stdout22:Writing inode tables: :stdout51:0/21/2 done
:stdout32:Creating journal (4096 blocks): :stdout4:done:stdout1:
:stdout59:Writing superblocks and filesystem accounting information: :stdout3:0/2:stdout3::stdout3:1/2:stdout3::stdout3: :stdout3::stdout5:done
:stdout1:
:stderr26:e2fsck 1.42 (29-Nov-2011)
:stdout17:Pass 1: Checking :stdout5:inode:stdout3:s, :stdout5:block:stdout13:s, and sizes
:stdout17:Pass 2: Checking :stdout9:directory:stdout11: structure
:stdout17:Pass 3: Checking :stdout9:directory:stdout14: connectivity
:stdout34:Pass 4: Checking reference counts
:stdout17:Pass 5: Checking :stdout5:group:stdout21: summary information
:stdout72:/dev/mmcblk0p7: 11/48000 files (9.1% non-contiguous), 5632/47998 blocks
:stdout33:main(): call remove_sbo_rw_db_sd
:stdout49:remove_sbo_rw_db_sd(): removing SBO RW db dir...
:stdout375:Filesystem label=
OS type: Linux
Block size=4096 (log=2)
Fragment size=4096 (log=2)
169344 inodes, 676318 blocks
33815 blocks (5%) reserved for the super user
First data block=0
Maximum filesystem blocks=4194304
21 block groups
32768 blocks per group, 32768 fragments per group
8064 inodes per group
Superblock backups stored on blocks:
32768, 98304, 163840, 229376, 294912
:stderr26:e2fsck 1.42 (29-Nov-2011)
:stdout17:Pass 1: Checking :stdout5:inode:stdout3:s, :stdout5:block:stdout13:s, and sizes
:stdout37:Pass 2: Checking directory structure
:stdout40:Pass 3: Checking directory connectivity
:stdout34:Pass 4: Checking reference counts
:stdout43:Pass 5: Checking group summary information
:stdout75:/dev/mmcblk0p9: 11/169344 files (0.0% non-contiguous), 10643/676318 blocks
:stdout39:main(): call remove_sbo_rw_dbbackup_sd
:stdout62:remove_sbo_rw_dbbackup_sd(): removing SBO RW db_backup dir...
:stdout30:main(): call setup_snmp_objid
:stdout28:main(): call install_sbo_ro
:stderr26:e2fsck 1.42 (29-Nov-2011)
:stdout17:Pass 1: Checking :stdout5:inode:stdout3:s, :stdout5:block:stdout13:s, and sizes
:stdout17:Pass 2: Checking :stdout9:directory:stdout11: structure
:stdout17:Pass 3: Checking :stdout9:directory:stdout14: connectivity
:stdout34:Pass 4: Checking reference counts
:stdout17:Pass 5: Checking :stdout5:group:stdout21: summary information
:stdout72:/dev/mmcblk0p7: 11/48000 files (9.1% non-contiguous), 5632/47998 blocks
:stdout67:install_sbo_ro(): uncompressing /var/powerpack/tmp/flash-appfs.tgz
:stdout48:Create local selfsigned default ssl certificate
:stderr111:chown: /mnt/media/etc/systemd/system/application.target.wants/s2connect-agent.timer: No such file or directory
:stderr117:chown: /mnt/media/etc/systemd/system/application.target.wants/s2connect-configure.service: No such file or directory
:stderr109:chown: /mnt/media/etc/systemd/system/application.target.wants/nsp_servers.service: No such file or directory
:
13:09:22: ERROR: Failed getting response from script!
13:09:22: RunScriptOnTarget returned: -1
13:09:22: ERROR: ApplicationInstall() returned: -2
13:09:22: Executing 'logger -t devadmin-error Finished install with error code=-2, ubpMode=yes, SE2Linux 1.1.0.275', retry=0...
13:09:22: SendDaemonsvCommand: xlogger -t devadmin-error Finished install with error code=-2, ubpMode=yes, SE2Linux 1.1.0.275
13:09:22: Progress 60
13:09:22: Get failed at 0 %
13:09:23: Get failed at 0 %
13:09:23: Failed to get response file! Daemonsv not running when we sent the request?
13:09:23: ExecuteCommand: No response from command 'logger -t devadmin-error Finished install with error code=-2, ubpMode=yes, SE2Linux 1.1.0.275' within timeout=300
13:09:24: ERROR: WriteSystemdJournalEntry failed!
13:09:24: Executing 'journalctl -a --no-pager | grep devadmin', retry=0...
13:09:24: SendDaemonsvCommand: xjournalctl -a --no-pager | grep devadmin
13:09:24: Progress 60
13:09:24: Get failed at 0 %
13:09:25: Get failed at 0 %
13:09:25: Failed to get response file! Daemonsv not running when we sent the request?
13:09:25: ExecuteCommand: No response from command 'journalctl -a --no-pager | grep devadmin' within timeout=300
13:09:26: Action duration: 19m 43s
13:09:26: SeasParameters.returnCode: 1
13:09:26: §§§§§§§§§§§§§§§§§§§§§§§§§§§ End of install action §§§§§§§§§§§§§§§§§§§§§§
13:09:28: New database failed

Inaurys · ‎2021-11-17

I am using version 1.8. I tried with versions 1.6 and 1.9 but in the details of the progress, the maximum that it advances is to 60 and then it gives an error. Attached details of progress.

leonardleonida_ · ‎2022-06-02

Have fixed your problem? i have issue 3 of my automation server is down i can't create new database.

09:23:56: Loading action: get_server_logs
09:23:56: Checking script: application.lua
09:23:56: Checking script: firmware.lua
09:23:56: Checking script: flash_leds.lua
09:23:56: Checking script: get_server_logs.lua
09:23:56: Action: get_server_logs loaded! Script: get_server_logs.lua
09:23:56: GetServerLogs() started
09:23:56: Getting trace.log
09:23:56: Executing 'ls /var/sbo/db/logs/trace.log', retry=0...
09:23:56: SendDaemonsvCommand: xls /var/sbo/db/logs/trace.log
09:23:56: Progress 10
09:23:57: Complete response file contents: ls: /var/sbo/db/logs/trace.log: No such file or directory

09:23:57: ExecuteCommand: 'ls /var/sbo/db/logs/trace.log' failed! resp=exit1
09:23:58: /var/sbo/db/logs/trace.log is not present.
09:23:58: Progress 20
09:23:58: Getting trace.log.old
09:23:58: Executing 'ls /var/sbo/db/logs/trace.log.old', retry=0...
09:23:58: SendDaemonsvCommand: xls /var/sbo/db/logs/trace.log.old
09:23:58: Progress 30
09:24:00: Complete response file contents: ls: /var/sbo/db/logs/trace.log.old: No such file or directory

09:24:00: ExecuteCommand: 'ls /var/sbo/db/logs/trace.log.old' failed! resp=exit1
09:24:01: /var/sbo/db/logs/trace.log.old is not present.
09:24:01: Progress 40
09:24:01: Assembling the system log to system_log.txt
09:24:01: Executing 'journalctl -a', retry=0...
09:24:01: SendDaemonsvCommand: xjournalctl -a
09:24:01: Progress 50
09:28:38: Progress 60
09:33:33: Got expected result, resp=exit0
09:33:33: GetServerLogs() finished
09:33:33: SeasParameters.returnCode: 0

leonardleonida_ · ‎2022-06-02

Hi all,

any one fixed this trouble?

@Ahtisham @Inaurys @MikaelKrantz @Jack_Roberts @CraigEl

Thanks in advanced!

Regards,

Leo

CraigEl · ‎2022-06-02

What version of EBO?

Is it an AS , and AS-P or and AS-B?

What are the LED showing?

Why was the device DFUed in the first instance, was there an issue?

leonardleonida_ · ‎2022-06-02

Hi @CraigEl ,

Version 1.9.1.95

Automation Server

Steady Red then after 3 reset for DFU mode it blinking red and green.

The AS was offline. I do power reset and still won't online. Then I used device administrator to create new database then restore the latest back-up database. but while creating new database for this AS there's an error "New Database Failed".

I have 3 AS same issue. other AS was working properly even creating new database. but these 3 AS won't finish the creating database.

Thank you.

Regards,

Leo

Ahtisham · ‎2022-12-19

Thank you @CraigEl

Ahtisham · ‎2022-12-19

Thank you @Omaelk I will Check and respond to you.