Hyperlink error "took too long to respond" via Panel in Webstation. On Workstation works perfect.

[MaximZagi]

Hello everyone,

I have faced an issue with a hyperlink in a Webstation when I try to open it in a Panel in a popup screen.
When it's open via Workstation it's working perfectly fine.

Any suggestions regarding this issue?

Best regards,

Maxim

[CraigEl]

@MaximZagi we probably need to understand what the hyperlink is trying to open. A copy of the graphic would be useful to understand the issue.

What version of EBO is this?

[MaximZagi]

Hi Craig,

Thanks for a quick response.

Hyperlink trying to open a simple address of Veropoint plc, for example 192.168.0.101.

Picture attached.

We are currently using EBO v 5.0.3.117.

[CraigEl]

@MaximZagi I notice that the site uses HTTP communication, if you have redirect web clients to HTTPS set it may cause issues with sites that don't support HTTPS

[MaximZagi]

Hi Craig,

You correct as always.

To connect to the Webstation you need to access via HTTPS port and Veropoint site can support only HTTP connection.

Do you have something on your mind how we can get around this incapability? 

[CraigEl · Accepted solution]

@MaximZagi as I noted above, you will need to uncheck redirect web clients to HTTPS