Process Expert 2023 error drag and drop template instance in page

OsamaSalih · ‎2024-09-09

Hi All

I get this error when drag and drop template instance in newly created page in Plant SCADA

in supervision project , find attached photo

Thank you

olivier_vallee · ‎2024-09-10

I've not seen that error before, but it looks like there is a problem within the EcoStruxure Process Expert and the graphics builder automation (the Citect graphics).

I'd recommend opening a support ticket with Schneider Electric, who support the Process Expert product. Also check if there are any patches or updates available for Process Expert and apply those if available.

Kind regards

Olivier

See Answer In Context

olivier_vallee · ‎2024-09-10

Hi @OsamaSalih,

I've not seen that error before, but it looks like there is a problem within the EcoStruxure Process Expert and the graphics builder automation (the Citect graphics).

I'd recommend opening a support ticket with Schneider Electric, who support the Process Expert product. Also check if there are any patches or updates available for Process Expert and apply those if available.

Kind regards

Olivier

OsamaSalih · ‎2024-09-12

HI @olivier_vallee

Thank you for your response

It was a faulty software installation problem.

I reinstalled the whole software again , and it is working just fine now

Regards

Osama

olivier_vallee · ‎2024-09-15

Hi @OsamaSalih

Thanks for letting us know the problem and solution.

Good luck with the rest of our project.

Kind regards

Olivier