Plant SCADA Access Anywhere cannot load Process Analyst

[Harrybp]

Dear All,

We are using Ecostruxure Power Operation 2024 Cumulative Update 2, with Plant SCADA Anywhere 2023 on Windows Server 2022.

We have configured Remote Desktop user access and firewall port 8080 at firewall inbound. We are able to access Anywhere using Microsoft Edge or Chrome browser to display any Graphic Pages, but we are not able to display Process Analyst. Process Analyst seems to be hidden when we try to view from Anywhere, or somehow it cannot be displayed through web. We have tried to use IE mode on Microsoft Edge and enable ActiveX controls and plug-ins, but still cannot display Process Analyst.

Has anyone got the same experience ? or solution for this?

Thanks,

Harry

[olivier_vallee]

Hi @Harrybp 

This is a forum that focuses on Plant SCADA, it might be good to also post your question on the Ecostruxure Power Operation forum, in case other users have experienced this issue.

To my understanding, Access Anywhere is just RDP hosted in HTML5 browser. So as long as your Access Anywhere Client session is displaying normal pages correctly, it isn't anything to do with Access Anywhere itself.

It is likely an issue on the Server (which hosts Access Anywhere and the SCADA client runtime sessions), not able to load or display the Process Analyst activeX control.

I'd recommend reaching out to Schneider Electric or AVEVA technical support to troubleshoot this issue further.

Some checks I would do on the Server machine that hosts Access Anywhere, is to launch Power Operations runtime (client) to see if the problem is still there for a "thick client" - e.g. not using Access Anywhere.

Check that the Process Analyst ActiveX control is registered on the Server. It might be required to manually register it using command line.

Can you open a page (in graphics builder) and see the Process Analyst content in the page?

Kind regards

Olivier

[Harrybp]

Hi @olivier_vallee ,

Thank you for your response. You are right, I am supposed to post at Power Operation Forum.

I have reached out to Technical Support as well, investigation is on going.

Anyway, display of Process Analyst on Thick client is good. It displays correctly.

It is only not showing when we try to view from Access Anywhere. 

I am curious about ActiveX control, how to check if it is already registered on the Server or not?

Please see a screenshot of Process Analyst properties in attachment as you asked for. Please let me know if you want to see another specific properties.

Thanks,

Harry

[olivier_vallee]

Hi Harry,

Definitely try to test a thick client on the Access Anywhere Server. If issue persists, it is likely nothing to do with Access Anywhere, but the Process Analyst control on that machine. Support should be able to provide instructions to repair the control (through register process).

Kind regards

Olivier