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have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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JoeXZ_apc
Ensign
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have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This was originally posted on APC forums on 8/2/2012


I have ES750 and PowerChute 3.0.2

I also use Norton AV, which sometimes pops up questionable activity on my PC. It periodically get such a popup telling me that the PowerChute file dataserv.exe is done a great deal of "disk read activity"- usually in the GB size! I've attached a screen capture of the latest. I've started to notice that this occurs mostly in not always on Thursday morning when I boot up. This time, it read 1,463 MB. Why is it doing this?

My history with APC is that I've had them for many years. When I purchased a new one several months ago- I already had a very old version of PowerChute on my PC. I then tried to install PowerChute 3.0, the installation process told me that I needed to first uninstall the ancient versin of that software- which was unsuccessful- I had to get on the phone with APC tech support who led me through a grueling process of editing the registry. I appreciate the tech's time and effort to fix the problem. I was then able to install 3.0. I then started to notice the Norton popups (not sure if I didn't see them earlier). I mentioned this problem in this forum but nobody had an answer.

Because of that installtion problem- I was hesitant to install the latest upgrade, 3.0.2 but did so successfully yesterday- before the latest popup.

I DON'T have "send power quality information" checked- so, I can't imagine why dataserve.exe is busy reading over a GB of data? What data? Is this necessary? Can I turn it off without uninstalling the program? The reason I don't like it is that it slows down the computer for quite awhile- something like 10-15 minutes while it's doing this.

If someone can tell me that this is OK- that it's necessary- then I'll just tolerate the temporary slowdown- but, I would still like to know what on Earth is the puprpose of this?

FILE ATTACHED SHOWING SCREEN DUMP OF NORTON POPUP
Joe

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JoeXZ_apc
Ensign
Ensign
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247

Re: have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This was originally posted on APC forums on 8/11/2012


I disabled dataserve.exe, so I don't have my PC bogged down while that program reads gigabytes of files. I don't seem to have lost anything important- presumably the battery will work the same. So, just curious, but what I do lose by disabling that program?

Joe

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JoeXZ_apc
Ensign
Ensign
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247

Re: have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This was originally posted on APC forums on 8/3/2012


Nobody else has seen this "problem"? It doesn't happen on my 2 PC's running XP, only on my Vista. I should think somebody from APC ought to know why their program is reading all this data. Don't any APC techs read these messages?
Joe

BillP
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Re: have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This reply was originally posted by Angela on APC forums on 8/3/2012


have you posted on this before? I found a few threads:

http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/6416/new-back-ups-xs-1500-er...

http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/7623/command-file-fails-test-...

we are still getting reports of this issue, even in 3.0.2 when it should have been fixed. the only thing i can suggest until a proper fix is available is go to task manager and stop the dataserv.exe each time OR even better, go to Control Panel->Administrative Tools->Services and find the dataserv service (which will be: APC Data Service -- Demon process which keeps record of the energy usage of the computer and associated peripherals.") in there and stop it then set the start up type to manual (versus automatic).

this will prevent historical energy usage info from being logged and stop the slow down.

JoeXZ_apc
Ensign
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247

Re: have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This was originally posted on APC forums on 8/3/2012


Yes, that second thread you listed was started by me. I was hoping 3.0.2 would solve the problem- that is changing the startup to manual- I didn't know such a thing could be done, but I'll give it a try. I'll try what you suggested. If and when the programmers fix this- I suggest sending an email to all users of this software- or at least to this thread. I'll report back my results.

I wonder if many others have this same problem but just don't know how to track down the problem? I wouldn't have without Norton clueing me in.

thanks!
Joe

JoeXZ_apc
Ensign
Ensign
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248

Re: have ES750 and PowerChute 3.0.2- problem with dataserve "disk read activity

This was originally posted on APC forums on 8/11/2012


I disabled dataserve.exe, so I don't have my PC bogged down while that program reads gigabytes of files. I don't seem to have lost anything important- presumably the battery will work the same. So, just curious, but what I do lose by disabling that program?

Joe