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bx1000g gives F02 error

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
matchboxc_apc
Cadet
0 Likes
4
660

bx1000g gives F02 error

This was originally posted on APC forums on 6/12/2016


I purchased a used XS1000 (BX1000g) that when you first plug it in gives a F02 error.  Turned it off via the power button and then back on.  Battery indicator just flashes and no power through any of the outlets.  Didn't test this with a lamp but did test with cell phone and power adaptor.  Is this a battery issue or a defective unit?

Any help would be greatly appreciated.

Tags (4)

Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
660

Re: bx1000g gives F02 error

This reply was originally posted by Bill on APC forums on 6/13/2016


Hi,

F2 error equals On-battery output short. The errors are listed in the User's Guide on page 5. The solution listed is 

Turn the Back-UPS off. Disconnect non-essential equipment from the Battery Backup outlets and the turn Back-UPS on. If that does not resolve the issue try a reset.

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

See Answer In Context

RandyH_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
660

Re: bx1000g gives F02 error

This was originally posted on APC forums on 9/16/2017


Have you contacted APC  about this?

I have a feeling they might want to see that one.    I'm fairly sure they'd cover the costs in this case.

I've never heard of one literally burning.

See Answer In Context

BillP
Administrator Administrator
Administrator
0 Likes
0
660

Re: bx1000g gives F02 error

This reply was originally posted by Bill on APC forums on 9/18/2017


Hi,

Sorry for the inconvenience. You should contact local support immediately for assistance. http://www.apc.com/fi/en/support/contact-us/index.jsp

See Answer In Context

4 Replies 4
BillP
Administrator Administrator
Administrator
0 Likes
0
661

Re: bx1000g gives F02 error

This reply was originally posted by Bill on APC forums on 6/13/2016


Hi,

F2 error equals On-battery output short. The errors are listed in the User's Guide on page 5. The solution listed is 

Turn the Back-UPS off. Disconnect non-essential equipment from the Battery Backup outlets and the turn Back-UPS on. If that does not resolve the issue try a reset.

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

pahlroos_apc
Cadet
0 Likes
0
660

Re: bx1000g gives F02 error

This was originally posted on APC forums on 9/15/2017


Our UPS showed the error code F02 for a very short while before it disappeared, and within five minutes the fire started. Not fun.

Attachments
RandyH_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
661

Re: bx1000g gives F02 error

This was originally posted on APC forums on 9/16/2017


Have you contacted APC  about this?

I have a feeling they might want to see that one.    I'm fairly sure they'd cover the costs in this case.

I've never heard of one literally burning.

BillP
Administrator Administrator
Administrator
0 Likes
0
661

Re: bx1000g gives F02 error

This reply was originally posted by Bill on APC forums on 9/18/2017


Hi,

Sorry for the inconvenience. You should contact local support immediately for assistance. http://www.apc.com/fi/en/support/contact-us/index.jsp