bx1000g gives F02 error

[Anonymous user]

I purchased a used XS1000 (BX1000g) that when you first plug it in gives a F02 error.  Turned it off via the power button and then back on.  Battery indicator just flashes and no power through any of the outlets.  Didn't test this with a lamp but did test with cell phone and power adaptor.  Is this a battery issue or a defective unit?

Any help would be greatly appreciated.

[BillP · Accepted solution]

Hi,

F2 error equals On-battery output short. The errors are listed in the User's Guide on page 5. The solution listed is 

Turn the Back-UPS off. Disconnect non-essential equipment from the Battery Backup outlets and the turn Back-UPS on. If that does not resolve the issue try a reset.

1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

[Anonymous user]

Our UPS showed the error code F02 for a very short while before it disappeared, and within five minutes the fire started. Not fun.

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[Anonymous user · Accepted solution]

Have you contacted APC  about this?

I have a feeling they might want to see that one.    I'm fairly sure they'd cover the costs in this case.

I've never heard of one literally burning.

[BillP · Accepted solution]

Hi,

Sorry for the inconvenience. You should contact local support immediately for assistance. http://www.apc.com/fi/en/support/contact-us/index.jsp