bn1350m2, just purchased, and the front panel display isn't on (ever)

[srwarner]

• when I power on without the battery connect, beep sounds (display always dark)
• when I plug in the battery, no beeping when powered on (display always dark)
• when I do the 'self test'/hold power for 6sec, beep happens and you can hear switching, no display
• I reset (unplug everything, including battery, hold power 5sec (no beeps, obviously), and reassemble still no display showing anything
• So what gives, is this unit broken or is there "so you forgot to do this"?
  • I read all I could in the community forum, and on the web/support pages, and there doesn't seem to be a "when display doesn't work do this" article

Sam

[Teken]

Have confirmed and tried the steps outlined in the user manual (page 4) to see if the unit is in power saving mode?

chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=AHUG-AKMCPW_R0_EN.p...

NOTE: 

If the above doesn't work the unit is covered by a 3 year warranty. Contact APC Support to initiate a RMA and they will repair or replace the unit if its found to be defective. Keep in mind a refurbished unit will be sent out if the UPS needs to be replaced in most cases. If the unit is repairable, you will receive a refurbished unit so if you must have the *Original* UPS back.

This needs to be called out at the time of the RMA. ☝️