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Posted: 2023-11-04 08:16 PM . Last Modified: 2023-11-04 08:18 PM
Sam
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Posted: 2024-02-07 10:19 AM
Have confirmed and tried the steps outlined in the user manual (page 4) to see if the unit is in power saving mode?
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=AHUG-AKMCPW_R0_EN.p...
NOTE:
If the above doesn't work the unit is covered by a 3 year warranty. Contact APC Support to initiate a RMA and they will repair or replace the unit if its found to be defective. Keep in mind a refurbished unit will be sent out if the UPS needs to be replaced in most cases. If the unit is repairable, you will receive a refurbished unit so if you must have the *Original* UPS back.
This needs to be called out at the time of the RMA. ☝️
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