Why did you send me a CD and COM cable?

[Anonymous user]

I recently received a CD and a COM cable from you. Unfortunately there is no explanation as to why. There are instruction for loading the software, but no explanation as to why I should. Especially for me as I have Vista and there is no Vista version on the CD. I'm confused, its apparently important or you wouldn't have gone to this expense. The COM cable as opposed to a USB cable is particularly confusing.
I have a Back UPS XS 900.
Thanks

[TheNotoriousKMP_apc]

There should have been an order number on the packing slip. What is that order number?

Or are you stating after the fact that you purchased a UPS it came WITH the comm cable and CD rom.

[Anonymous user]

I received a package from APC, there was no "packing slip", there was only a CD entitled PowerChute plus, a data com cable, and instructions for installation. The shipping label has a few codes (1:KCV191Z, smay, LEEM) and my address. I didn't oreder anything, and was surprised by the package, and especially surprised by the COM cable. My computer doesn't have a COM port (rather outdated port I guess) and the software wasn't for Vista. I'm curious why I got it, and gifured it was important if you went to this expense to send it. I have a Vista 64-bit machine and I'm carefull what I install, as some things don't get along with Vista 64-bit. I thought posting here someone at APC would know why they sent this.

[TheNotoriousKMP_apc]

Terry,

I checked our support system. No record of that literature kit being sent to you. Is it possible that someone entered the Key Code from APC Currents into our website to receive that kit?

You're absolutely correct, there is no Comm Port support for Vista (serial) without purchasing a PCI Card that has a serial port. And the software definitely does not support Vista on that CD. The Vista Software is available through our Software/Firmware Downloads page at support.apcc.com.

[Anonymous user · Accepted solution]

No one input codes, or in any way ordered this. Obviously it is NOT important and I'll through it all in the trash. Thanks