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Warranty

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Nagy_apc
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325

Warranty

This was originally posted on APC forums on 6/18/2012


Wanting to know how i can find out if our UPS has warrany on the battery still. Model SMT1000RM2U S/N AS1039130220. When we turn it on we recieve an error message (see attached pic).

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BillP
Administrator Administrator
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Re: Warranty

This reply was originally posted by Dakota on APC forums on 6/19/2012


No problem! just post if you ever have any other questions.

See Answer In Context

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Nagy_apc
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325

Re: Warranty

This was originally posted on APC forums on 6/18/2012


Thanks!! After doing some searching i was able to find the attached document. What is the process for making a warranty claim?

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BillP
Administrator Administrator
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325

Re: Warranty

This reply was originally posted by Dakota on APC forums on 6/18/2012


Just call apc that's the easiest way

BillP
Administrator Administrator
Administrator
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325

Re: Warranty

This reply was originally posted by Dakota on APC forums on 6/18/2012


Your ups is still under full warranty!

Apc Said:

our APC Smart-UPS 1000VA LCD RM 2U 120V (SMT1000RM2U) comes standard with a 3 years repair or replace (excluding battery) and 2 year for battery factory warranty. The warranty is effective from the date of purchase. In the event that you are not able to locate a dated proof of purchase receipt, your warranty is effective from the product's manufacture date. Your product was manufactured on September 23, 2010.

Also have you tried to reseat the battery and connector? Or if you have a meter please measure the voltage of the battery.

That Darn Forum Glitch Again.....I couldn't see the above response until my comment was posted 😧

Message was edited by: Wwallender

BillP
Administrator Administrator
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325

Re: Warranty

This reply was originally posted by Bernard on APC forums on 6/18/2012


You can go to this site to verify the warranty. How long has this been going on? Can you try to measure the voltage from the battery terminals or try to swap the batteries with a known good one?

BillP
Administrator Administrator
Administrator
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325

Re: Warranty

This reply was originally posted by Dakota on APC forums on 6/18/2012


Test - Glitch 😕

Nagy_apc
Cadet
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325

Re: Warranty

This was originally posted on APC forums on 6/19/2012


thanks for the help 🙂

BillP
Administrator Administrator
Administrator
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0
326

Re: Warranty

This reply was originally posted by Dakota on APC forums on 6/19/2012


No problem! just post if you ever have any other questions.