Warranty

[Anonymous user]

Wanting to know how i can find out if our UPS has warrany on the battery still. Model SMT1000RM2U S/N AS1039130220. When we turn it on we recieve an error message (see attached pic).

[Anonymous user]

Thanks!! After doing some searching i was able to find the attached document. What is the process for making a warranty claim?

[BillP]

Just call apc that's the easiest way

[BillP]

Your ups is still under full warranty!

Apc Said:

our APC Smart-UPS 1000VA LCD RM 2U 120V (SMT1000RM2U) comes standard with a 3 years repair or replace (excluding battery) and 2 year for battery factory warranty. The warranty is effective from the date of purchase. In the event that you are not able to locate a dated proof of purchase receipt, your warranty is effective from the product's manufacture date. Your product was manufactured on September 23, 2010.

Also have you tried to reseat the battery and connector? Or if you have a meter please measure the voltage of the battery.

That Darn Forum Glitch Again.....I couldn't see the above response until my comment was posted 😧

Message was edited by: Wwallender

[BillP]

You can go to this site to verify the warranty. How long has this been going on? Can you try to measure the voltage from the battery terminals or try to swap the batteries with a known good one?

[BillP]

Test - Glitch 😕

[Anonymous user]

thanks for the help 🙂

[BillP · Accepted solution]

No problem! just post if you ever have any other questions.