WARRANTY CARD NOT ISSUED WITH THE BACK UPS

Anonymous user · ‎2021-06-28

Hi all,

Today only I received the Back UPS with model number BX600C-IN. But as suggested I did not get the warranty card along with it. When I opened the UPS cover below that it was marked with a seal as 'WARRANTY VOID If THE SEAL Is BROKEN'. How to avail the warranty?

BillP · ‎2021-06-28

If you purchased a new unit from a retailer and the sticker was tampered with then I'd return it to the retailer and ask for a replacement.

-Gavan

See Answer In Context

Anonymous user · ‎2021-06-28

You maybe able to do it online.

https://www.apc.com/shop/us/en/warranty/product-registration.jsp

Anonymous user · ‎2021-06-28

Yes Brian I did that yesterday after having googling out. But does that mean I would get the 2years warranty with my product? Because I mentioned that the seal was tampered.

Anonymous user · ‎2021-06-28

I don't know about the warranty. As I am a end user like you.

I did not see the sticker was tampered with. In your message's attachment.

I hope APC will answer your question with more details.

BillP · ‎2021-06-28

If you purchased a new unit from a retailer and the sticker was tampered with then I'd return it to the retailer and ask for a replacement.

-Gavan