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UTS6 Repair Help

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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enzo86_apc
Crewman
Crewman
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7
351

UTS6 Repair Help

This was originally posted on APC forums on 9/16/2012


I need some help in looking into getting my UTS6 Repaired. It has been in use for several months with no issues, UPS and Generator feeds worked great. UPS is a APC 1500 smartups, Generator is a 4 kw Onan via the hardwire kit. Both have been tested with load with no issue.

I ran my monthly test by killing the main breaker to the house then walking outside and starting the generator. This time I walked back into the garage to find the UTS off, double checked the generator 20 amp breakers on both 120v phases all were Ok. I disconnected the generator from the UTS via the outside breakers, Tried turning off and turning on the APC UPS but the UTS would not power up. I turned back on the commercial power breakers and the unit started but did not see the UPS ( I tested the UPS and it works fine with other devices). So I then disconnected the commercial power breaker, generator breaker, and unplugged the UPS. I could smell something like the magic smoke was let out of the UTS so I pulled the front cover and the LCD display board to find whats included in the pictures. I verified the generator output with a different load as 243V 60Hz

My Question, What happened ??, should I just walk the UTS out and dump it in the garbage or can it be repaired ?

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BillP
Administrator Administrator
Administrator
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351

Re: UTS6 Repair Help

This reply was originally posted by Angela on APC forums on 9/20/2012


ok, let me send you an email offline with the email that is in your profile.

See Answer In Context

7 Replies 7
enzo86_apc
Crewman
Crewman
0 Likes
0
351

Re: UTS6 Repair Help

This was originally posted on APC forums on 9/18/2012


BUMP

Any of the mods point me in the right direction ?

enzo86_apc
Crewman
Crewman
0 Likes
0
351

Re: UTS6 Repair Help

This was originally posted on APC forums on 9/19/2012


Model UTS6
5B07

BillP
Administrator Administrator
Administrator
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0
351

Re: UTS6 Repair Help

This reply was originally posted by Angela on APC forums on 9/19/2012


hello - how long have you had this unit? i am curious to know since these have a two year warranty. we don't offer repairs under warranty, just a straight up replacement.

if it is under warranty, we can cover a replacement unit. if you can give me the first 4 characters of the serial number on the unit, i can check for you and give you further instructions.

thanks

enzo86_apc
Crewman
Crewman
0 Likes
0
351

Re: UTS6 Repair Help

This was originally posted on APC forums on 9/19/2012


UTS6
5B0745

BillP
Administrator Administrator
Administrator
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0
351

Re: UTS6 Repair Help

This reply was originally posted by Angela on APC forums on 9/20/2012


alrighty, so it was made in the 45th week of 2007 so generally the warranty would start 3-6 months after that to allow for distribution, purchase, etc. did you actually buy it then and install it? if you had proof that the purchase and/or install was within the 2 year mark, we can honor that too.

enzo86_apc
Crewman
Crewman
0 Likes
0
351

Re: UTS6 Repair Help

This was originally posted on APC forums on 9/20/2012


The unit was actually purchased new in the box 6 months ago, I also purchased the hardwired kit new at this time. If we can take this offline i can provide proof to this. Any help you can provide would be great I LOVED this switch for the short time it worked, but I doubt that we would purchase another one due to the short time it was able to function in service.

Thank You for your help!

BillP
Administrator Administrator
Administrator
0 Likes
0
352

Re: UTS6 Repair Help

This reply was originally posted by Angela on APC forums on 9/20/2012


ok, let me send you an email offline with the email that is in your profile.