UPS Status Smart-UPS X 2000 Error!!!! PFC fault Please help

[Anonymous user]

UPS Status Smart-UPS X 2000 Error!!!! Please help 

About 2 hours ago we had a power surge and the break that this unit was pulgged in to tripped. The unit was tripping the breaker and shut off all output power and showed fault 

2 Critical Alarms Present

A power factor correction fault exists. The output power is turned off.

the unit says to contact support i have included the display page and logs below let me know if i need to replace my unit thanks 

About UPS   Model: Smart-UPS X 2000 SKU: SMX2000RMLV2UNC Serial Number: AS1622165833  Firmware Revision: UPS 07.4 (ID1003)  Manufacture Date: 06/06/2016   Apparent Power Rating: 1920 VA Real Power Rating: 1800 W   Internal Battery SKU: APCRBC117 External Battery SKU: APCRBC118
UPS Transfer Logs Number Time (ms) Event Code Event 1  100922805822  2  low input voltage  2  97777520896  8  Acceptable Input  3  97777516801  3  distorted input  4  95968953531  8  Acceptable Input  5  95966702984  3  distorted input  6  94021227008  8  Acceptable Input  7  94021222916  2  low input voltage  8  93563365574  8  Acceptable Input  9  93563361669  3  distorted input  10  91396849361  8  Acceptable Input    UPS Fault Logs Number Time (ms) Event Code Event 1  100922895155  162  Positive DC Bus Short Hardware Circuit  2  100922805822  162  Positive DC Bus Short Hardware Circuit  3  0  0  None  4  0  0  None  5  0  0  None  6  0  0  None  7  0  0  None  8  0  0  None  9  0  0  None  10  0  0  None
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11/08/2019	18:24:02	Device	UPS: The power for switched outlet group 2, Outlet Group 2, is off.
11/08/2019	18:24:02	Device	UPS: The power for switched outlet group 1, Outlet Group 1, is off.
11/08/2019	18:24:02	Device	UPS: A power factor correction fault exists.
11/08/2019	18:24:02	Device	UPS: Restored the local network management interface-to-UPS communication.
11/08/2019	18:23:45	System	Network service started. IPv6 address FE80::2C0:B7FF:FEF8:9CB3 assigned by link-local autoconfiguration.
11/08/2019	18:23:27	System	Network Interface restarted.