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Turn off the BEEP on LS 500?

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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Thorsdad_apc
Crewman
Crewman
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410

Turn off the BEEP on LS 500?

This was originally posted on APC forums on 9/7/2011


I have two LS 500 UPSs. I had three but one just died. Every time the power goes out or even browns out they start BEEP!!!!! BEEP!!!!! BEEP!!!!! which makes my parrot go BEEP!!!!! BEEP!!!!! BEEP!!!!! with makes my wife wake up and you don't want to know what she sounds like!!!!

I've put up with this for years but recently have read that the beep can be turned off with software through the USB cable.

How do I turn the beep off?

I've read that it can be done with the Powerchute software but how?

I got out the software that came with the UPSs but it was written for Windows 98. So I downloaded and installed the Powerchute Personal Edition software from this site but couldn't find any way to turn off the alarm.

Further reading in the forums said that Powerchute Business Edition would do the trick. I downloaded and installed all three programs and can't even get it to find the UPS attached to the computer that the Personal Edition found.

This is very frustrating. How do I turn off the BEEP?


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BillP
Administrator Administrator
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410

Re: Turn off the BEEP on LS 500?

This reply was originally posted by Jonathan on APC forums on 9/26/2011


Unfortunately, I no longer have a BackUPS LS 500 available to test it but from the looks of it, it might have something to do with the firmware that is loaded on your UPS.

See Answer In Context

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BillP
Administrator Administrator
Administrator
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410

Re: Turn off the BEEP on LS 500?

This reply was originally posted by Chris on APC forums on 9/7/2011


This UPS supports only powerchute Personal Edition. I have attached a screenshot of where sounds can be disabled.

Message was edited by: Chrisri30

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Thorsdad_apc
Crewman
Crewman
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410

Re: Turn off the BEEP on LS 500?

This was originally posted on APC forums on 9/7/2011


When I loaded PowerChute Personal Edition I didn't have all those choices. Under Configuration I only had "Options" and "Runtime". There is no "Notification" option.

I first tried PowerChute v2.1 and it didn't work. I then found Powerchute v3.0 and it still doesn't give me a notification option. My screenshot is attached.

Message was edited by: Thorsdad

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Thorsdad_apc
Crewman
Crewman
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410

Re: Turn off the BEEP on LS 500?

This was originally posted on APC forums on 9/16/2011


Does anyone have an idea why I can't turn the alarm off?

BillP
Administrator Administrator
Administrator
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Re: Turn off the BEEP on LS 500?

This reply was originally posted by Jonathan on APC forums on 9/16/2011


Hi Craig,

One thing that I could think is the firmware of the UPS doesn't have this feature. Normally, PCPE would show the features that it could do or get from the UPS. It's like, the UPS talks to the PCPE on what are those things that can be done. Have you also tried this on an older version of PCPE, i.e PCPE 2.0 for XP?

Thorsdad_apc
Crewman
Crewman
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410

Re: Turn off the BEEP on LS 500?

This was originally posted on APC forums on 9/18/2011


I've tired versions 2.1 and 3.0 of the PCPE software. Neither give me the option to turn off the alarm. The only software I haven't tried is the CD that came with the UPSs but that had Win98 software. I guess that will have to be my next try. I've tried connecting to both my LS 500 clear and LS 500 grey UPSs with the same results.

BillP
Administrator Administrator
Administrator
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410

Re: Turn off the BEEP on LS 500?

This reply was originally posted by Jonathan on APC forums on 9/19/2011


From the looks of it, the feature that you are looking for is not available on the firmware that is loaded on your UPS.

Thorsdad_apc
Crewman
Crewman
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410

Re: Turn off the BEEP on LS 500?

This was originally posted on APC forums on 9/23/2011


So the answer is that you CAN NOT turn off the alarm on a LS 500.

BillP
Administrator Administrator
Administrator
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411

Re: Turn off the BEEP on LS 500?

This reply was originally posted by Jonathan on APC forums on 9/26/2011


Unfortunately, I no longer have a BackUPS LS 500 available to test it but from the looks of it, it might have something to do with the firmware that is loaded on your UPS.