SmartConnect network not working on SCL500RM1UC

[ADF34]

hello,

I am having a problem with my APC SCL500RM1UC, since last week the network light is flashing 4 times in green and then repeats.  I have no connection to SmartConnect portal.

I have tried multiple network switches, no joy.  Occasionally if I leave it for a couple of days it will connect, and the network light goes solid green.  Once I disconnect, the problem returns.

I have contacted USA support, and they tell me there are reports of this problem.  Anyone else with this?

Thanks

[Spc337]

I have the same.  Furthermore, I get repeated errors from my NAS saying it has lost connection to my UPS and seconds later another message saying it has restored.  This happens multiple times a day.

this morning, my UPS was off when I got home for no apparent reason.  I didn’t get a message about “on battery” from my UPS which is mostly a reliable indicator of a power outage so I think the APC crashed.  I’m beginning to regret this purchase.