Smart-UPS RT 5000 XL - UPS: In bypass in response to an internal hardware fault

[BillP]

hi.

recently the ups shows 

Power Factor Correction Fault

A power factor correction fault exists.

In Bypass: Hardware Fault

In bypass in response to an internal hardware fault.

i've removed all the external battery packs. and only attached the internal batteries.

and no change.

also when i try to run the self-test feature. it says.

Self-Test:

Refused via management device due to invalid state on June 16, 2016

the status screen:

	Status Smart-UPS RT 5000 XL   Last Battery Transfer: none Internal Temperature: 20.00°C Runtime Remaining: 8hr 47sec UPS Input     Input Voltage: 224.23 VAC @50.13 Hz   UPS Output   Output Voltage: 224.20 VAC @50.13 Hz Load Current: 10.71 Amps   Output VA: 48.14 % Output Watts: 52.42 % Battery Status   Battery Capacity: 47.53 % Battery Voltage: 187.34 VDC Num of External Batteries: 0

the logs screen shows :

16-Jun-16   08:26:39  223.73  226.48  225.32  10.46  50.70  47.18  50.21  47.52  191.96  20.00  16-Jun-16   08:16:39  223.67  226.35  224.67  10.59  51.08  47.64  50.10  47.52  192.00  20.00  16-Jun-16   08:06:39  223.43  226.42  225.23  10.40  50.51  46.98  50.03  47.52  191.75  20.00  16-Jun-16   07:56:39  223.06  225.93  225.34  10.90  51.30  49.23  50.07  47.52  192.00  20.00  16-Jun-16   07:46:39  223.54  226.29  224.21  10.59  51.23  47.55  49.96  47.52  191.96  20.00  16-Jun-16   07:36:39  223.87  226.90  225.60  10.37  50.75  46.84  49.92  47.52  191.93  20.00  16-Jun-16   07:26:39  222.01  226.82  226.45  10.56  51.16  47.87  49.95  47.52  186.06  20.00  16-Jun-16   07:16:39  220.71  223.76  223.01  10.53  50.90  47.06  49.93  47.52  192.00  20.00  16-Jun-16   07:06:39  222.87  225.20  222.92  11.09  51.64  49.56  50.05  47.52  192.00  20.00  16-Jun-16   06:56:39  223.59  225.81  224.89  10.68  51.63  48.14  50.02  47.48  192.00  20.00  16-Jun-16   06:46:39  224.65  226.81  225.64  10.53  50.87  47.55  50.01  47.50  191.96  20.00  16-Jun-16   06:36:39  222.00  226.31  226.03  10.34  50.08  46.85  50.16  47.53  191.96  20.00 

[prince213_apc]

Unit requires servicing.

[BillP]

ok i was afraid that the the problem where the batteries.

thank you very much for the rapid response!!

[prince213_apc]

Hi,

I am not from APC, replied based on status message displayed.

Internal fault usually means board complaint and not related to batteries.

[BillP]

thnaks anyway!!

there is any test that i can perform to narrow the issue, that you know of?.

because where i'm from it's difficult to find apc service.

[BillP · Accepted solution]

Hi,

You should contact local support for assistance. Here is a link to their contact information.

http://www.apc.com/ar/es/support/contact-us/index.jsp