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Service by SE
APC UPS for Home and Office Forum
Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.
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Posted: 2022-08-1012:55 PM
Service by SE
A couple of weeks ago, my BR1500MS blew out with a loud pop, followed by an acrid odour. I contacted SE support, had a chat giving details and front panel readings, and the next day a replacement BR1500MS2 was shipped under warranty. In just over a week, the replacement unit was installed and running. I don't know whether the replacement unit is refurbished or new, but it certainly has the appearance of being a brand new unit, complete with cables, manual, etc. So that's my excellent experience with APC/SE support.