Service by SE

[Mobius_apc]

A couple of weeks ago, my BR1500MS blew out with a loud pop, followed by an acrid odour.  I contacted SE support, had a chat giving details and front panel readings, and the next day a replacement BR1500MS2 was shipped under warranty.  In just over a week, the replacement unit was installed and running.  I don't know whether the replacement unit is refurbished or new, but it certainly has the appearance of being a brand new unit, complete with cables, manual, etc.  So that's my excellent experience with APC/SE support.

[BillP · Accepted solution]

@Mobius_apc 

Thank you for the positive review!