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Replacement battery in BackUPS800 drains doesn't charge

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
nicheplayer_apc
Crewman
Crewman
0 Likes
2
114

Replacement battery in BackUPS800 drains doesn't charge

This was originally posted on APC forums on 4/21/2013


I just installed a new replacement battery in my Back-UPS BR 800.  Monitoring it via my NAS, I noticed it just drained right down and never charged.  Now it's at 0%.  Is there some sort of reset I need to do on the UPS when installing a replacement battery?  Thanks. smile


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
114

Re: Replacement battery in BackUPS800 drains doesn't charge

This reply was originally posted by Angela on APC forums on 4/22/2013


Is it a genuine APC battery? There is no reset for the UPS to start charging, only if you have a solid replace battery LED would you need to do a UPS self test.

Another thing you could do is verify with the data cable attached and a non-critical UPS load, is to pull the plug on the UPS to see if it actually runs on battery power even though it reports 0%.

Lastly, did this happen with your old battery or contribute to the reason of why you replaced the battery? Just curious if there is another problem here too.

See Answer In Context

2 Replies 2
nicheplayer_apc
Crewman
Crewman
0 Likes
0
114

Replacement battery in BackUPS800 drains doesn't charge

This was originally posted on APC forums on 4/21/2013


I just installed a new replacement battery in my Back-UPS BR 800.  Monitoring it via my NAS, I noticed it just drained right down and never charged.  Now it's at 0%.  Is there some sort of reset I need to do on the UPS when installing a replacement battery?  Thanks. smile

BillP
Administrator Administrator
Administrator
0 Likes
0
115

Re: Replacement battery in BackUPS800 drains doesn't charge

This reply was originally posted by Angela on APC forums on 4/22/2013


Is it a genuine APC battery? There is no reset for the UPS to start charging, only if you have a solid replace battery LED would you need to do a UPS self test.

Another thing you could do is verify with the data cable attached and a non-critical UPS load, is to pull the plug on the UPS to see if it actually runs on battery power even though it reports 0%.

Lastly, did this happen with your old battery or contribute to the reason of why you replaced the battery? Just curious if there is another problem here too.