Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the Schneider Electric Community! We have moved to a new address: community.se.com — bookmark it today and contact SchneiderCommunity.Support@se.com if you have any questions!
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82759members
350548posts

Replacement battery in BackUPS800 drains doesn't charge

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

Solved
nicheplayer_apc
Crewman
Crewman
0 Likes
2
118

Replacement battery in BackUPS800 drains doesn't charge

This was originally posted on APC forums on 4/21/2013


I just installed a new replacement battery in my Back-UPS BR 800.  Monitoring it via my NAS, I noticed it just drained right down and never charged.  Now it's at 0%.  Is there some sort of reset I need to do on the UPS when installing a replacement battery?  Thanks. smile


Accepted Solutions
BillP
Administrator Administrator
Administrator
0 Likes
0
118

Re: Replacement battery in BackUPS800 drains doesn't charge

This reply was originally posted by Angela on APC forums on 4/22/2013


Is it a genuine APC battery? There is no reset for the UPS to start charging, only if you have a solid replace battery LED would you need to do a UPS self test.

Another thing you could do is verify with the data cable attached and a non-critical UPS load, is to pull the plug on the UPS to see if it actually runs on battery power even though it reports 0%.

Lastly, did this happen with your old battery or contribute to the reason of why you replaced the battery? Just curious if there is another problem here too.

See Answer In Context

2 Replies 2
nicheplayer_apc
Crewman
Crewman
0 Likes
0
118

Replacement battery in BackUPS800 drains doesn't charge

This was originally posted on APC forums on 4/21/2013


I just installed a new replacement battery in my Back-UPS BR 800.  Monitoring it via my NAS, I noticed it just drained right down and never charged.  Now it's at 0%.  Is there some sort of reset I need to do on the UPS when installing a replacement battery?  Thanks. smile

BillP
Administrator Administrator
Administrator
0 Likes
0
119

Re: Replacement battery in BackUPS800 drains doesn't charge

This reply was originally posted by Angela on APC forums on 4/22/2013


Is it a genuine APC battery? There is no reset for the UPS to start charging, only if you have a solid replace battery LED would you need to do a UPS self test.

Another thing you could do is verify with the data cable attached and a non-critical UPS load, is to pull the plug on the UPS to see if it actually runs on battery power even though it reports 0%.

Lastly, did this happen with your old battery or contribute to the reason of why you replaced the battery? Just curious if there is another problem here too.