PM service, scheduce services for UPS and Cooling: Must be or Option?

[BillP]

Now, in Vietnam when we order 3 phases UPS and cooling system, APC office require I must order PM and scheduce services. Right or wrong?

[BillP]

Hi everybody

I'm still waiting an answer.
We can't convince our customer, who have buy additional PM. Because, the UPS or cooling included PM.
I don't understand why Vietnam APC can forced customers buy PM service, which is option (from website www.apcc.com). I don't agree and fell very fretful about that.
Pls, help me.

[BillP · Accepted solution]

I apologize for the inconvenience this has caused you. Just like what clarkson has said, most of the moderators here are based in the United States. I have contacted our support team for your region and forwarded your concern to them. I hope we could get a response from them on where to direct your question.