Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Older Smart UPS 1500 giving voltage out but not charging

APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS for Home and Office Forum
  • Older Smart UPS 1500 giving voltage out but not charging
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
BillP
Administrator BillP Administrator
2151
Teken
Spock Teken
99
voidstar_apc
Janeway voidstar_apc
83
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to APC UPS for Home and Office Forum
Mastiff
Mastiff
Cadet

Posted: ‎2022-12-27 06:59 AM

0 Likes
2
827
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2022-12-27 06:59 AM

Older Smart UPS 1500 giving voltage out but not charging

I have a Smart UPS 1500 of the rack mounted type, probably 15 years old or more. I have had it for around five years, with two 65 amp deep cycle batteries and very heavy wires to avoid voltage loss, so it can keep the server and Internet stuff at my cabin  in the south of Norway running for four hours or so if there's a blackout, which happens in the fall and winter, with storms. Usually they are shorter, maybe a minute or two, but the server has 8 VM's and something may happen if it goes down hard. And nothing in the cabin works for five minutes since I have a lot of "cabin automation".

 

Some weeks ago the UPS started beeping, and the fan spun up. There was nothing external that could cause it. No lightning or anything like that. And the voltage started to drop. I have a voltmeter on it, since it's so old it doesn't have a display, and it only has RS232, not USB. I have done a few measurements, and it  does put out around 27V when the batteries are not plugged in, but when I plug in the batteries, the battery voltage just drops, it doesn't raise. So it seems like it has the voltage but not the amps. I have not taken it out of the rack yet, , so I haven't looked inside it. I'm not really qualified to do that either, I have no idea what to look for. I did the "braindead" cycle thing, by unplugging batteries and power (the load is already taken out, to run without an UPS) and then holding in the power button for five seconds, connecting the batteries again and finally the power. But that did not help.

 

Does anybody have an idea if this is fixable, or if it's time to look for another UPS, preferably with dead batteries?

Labels
  • Labels:
  • Home & Office - UPS & Software
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 2
JonPro
Commander JonPro Commander
Commander

Posted: ‎2023-01-02 09:24 PM

0 Likes
0
763
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-02 09:24 PM

Hello @Mastiff 

I am sorry to hear about the issue that you've experienced with the UPS.  Based on the description that you have provided, it is more likely that the issue lies within the charging mechanism of the UPS.  Considering the age of the unit, it is more likely an internal component failure.

Reply

Link copied. Please paste this link to share this article on your social media post.

Mastiff
Mastiff
Cadet

Posted: ‎2023-01-03 12:09 AM . Last Modified: ‎2023-01-03 12:29 AM

0 Likes
0
758
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2023-01-03 12:09 AM . Last Modified: ‎2023-01-03 12:29 AM

Thanks for answering! Do you think that if I can fix it with a working motherboard from eBay, so I won't have to buy the full unit? Or is the charging mechanism a separate board? And if I can fix it with a motherboard would I have to find the model number on the motherboard itself, or is it enough to check the model number on the label on the rear of the unit?

 

Edit: I have found this motherboard on eBay, it seems to be to the same model. So the main thing is that I know the charging is on the motherboard, but from the cables going in and out I would guess they are:

https://www.ebay.co.uk/itm/195264791280

Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of