Moved to Jamaica from US with Back-UPS XS 900, not charging.

Anonymous user · ‎2021-06-29

I just moved to Jamaica with my Back-UPS XS 900 and it doesn't work.

I plug it in, and just the 'On Battery' indicator is lit. But the battery won't charge, and I never see the 'On-Line' indicator light up.

I have tried changing the sensitivity adjustment - but not much luck.

Can someone help me with this please?

Btw, the voltage of my house in Jamaica is 220V. The unit used to work beautifully in the US (Florida, more specifically)

Anonymous user · ‎2021-06-29

I just moved to Jamaica with my Back-UPS XS 900 and it doesn't work.

I plug it in, and just the 'On Battery' indicator is lit. But the battery won't charge, and I never see the 'On-Line' indicator light up.

I have tried changing the sensitivity adjustment - but not much luck.

Can someone help me with this please?

Btw, the voltage of my house in Jamaica is 220V. The unit used to work beautifully in the US (Florida, more specifically)

See Answer In Context

Anonymous user · ‎2021-06-29

Ughh.....my heart just sank.

Thanks for the feedback....so there is no temporary work around I can do - while that is on order?

Anonymous user · ‎2021-06-29

I just moved to Jamaica with my Back-UPS XS 900 and it doesn't work.

I plug it in, and just the 'On Battery' indicator is lit. But the battery won't charge, and I never see the 'On-Line' indicator light up.

I have tried changing the sensitivity adjustment - but not much luck.

Can someone help me with this please?

Btw, the voltage of my house in Jamaica is 220V. The unit used to work beautifully in the US (Florida, more specifically)