LineR 1200 - Is It Broken?

[Anonymous user]

This morning during a brown out, when power came back on...
one of my APC's started flashing both green and yellow.
I turned it off for a few minutes
but when I turned it back on...
it still only flashes green/yellow.
The other three I have in other rooms,
are only solid green.

Does this mean this particular unit is broken?
If so, I have to throw it out and buy a new one?

It's recently outside of warranty.

Thanks in advance for help and suggestions on this.

[Anonymous user · Accepted solution]

Hi, I had the same thing happen to me and did the same steps, unplug one unit from one wall and plug in the "test" unit. No change (all lights flashing).
ONLY APC was plugged in (nothing was plugged into the APC).
1) Then, what I did is switch it off, pull the switch for voltage to higher voltage (240v), then switched it on and it worked showing that it's adjusting the voltage (bottom yellow light only on).
2) Then, switch it off, and put it back to normal voltage (230v) - middle point.
3) Turn it on. It works fine (green light only).
4) Plug in your components into it.
5) et voila... done!

Money well saved 🙂

[Techie_apc · Accepted solution]

Michael,

I understand what you are going through. I am sorry to say that there is no troubleshooting steps available to correct the internal circuitry issue. You may need to contact an APC authorized service center if it is available in your area to check if they can repair the fault.

[Anonymous user · Accepted solution]

Thank you for your reply.
I did as you suggested and got the same result.
In fact, I took it a step further...
I unplugged another one of your units that was green and working fine
and plugged this questionable unit into THAT outlet.
Same result.

I figured the unit was toast but here is what perturbed me...
Around 2 years ago, I bought 4 of these.
Over the next 4 months I had to return 3 of them because they went to flashing green/yellow.
I had to really fight with the store owner because people here do not understand
warranty procedure and generally mistrust the intention behind any return.

Then a month later 2 of the the 3 returned had to be returned.

Then I had flawless service from all four units until two days ago.

I am a careful person...I researched voltage of what I was putting on each one
and made sure that each APC was loaded well within its capacity...

I really just wish one thing....
i really wish these had a fuse in them that can be replaced
because I'm really not happy about going out today to buy 2 more.
Why 2?
So I can replace the one that went belly up and have a backup as well.
I live on Margarita Island in the Caribbean.

any suggestions above and beyond go get another unit?

thanks.

[Techie_apc]

Michael,

This is an abnormal operation of the unit. Have you tried connecting the Line-R in question to the another room's outlet which is being powering the other Line-R fine?