Hong Kong - UPS Warranty Service - Any Success?

[Anonymous user]

Hi,

Has anyone had any success with contacting the Hong Kong support team?

I have a UPS in warranty that exhibts the F02 and/or F06 error and is unusable, the unit is sill under warranty, however try as I might my calls go un answered and my weeks old tickets are ignored.

Would appreciate any advice, it's a very expensive doorstop at the moment....

Many Thanks

[Anonymous user]

Hi,

Thanks for the reponse 🙂

Seems no option to PM so will paste here

2788-335066874-5792

Cheers!

[BillP]

ok, that was a chat with our US support telling you to contact China support. I did find other incidents though searching by your email. i will reach out to some contacts in China to try and help get this moving.

[Anonymous user]

Again, thank you for your assistance, after your prodding they sprung into life, and the unit has been replaced, a slow start but recovered well 🙂

[Anonymous user]

Hi,

Thank you so much for your assistance, all help gratefully received 🙂

Cheers!

[BillP]

you're welcome.

[BillP · Accepted solution]

can you provide me a case number? i will see if i can get you some help on that.