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Can not uninstall power chute on XP

APC UPS for Home and Office Forum

Schneider Electric support forum for our APC offers including Home Office UPS, Surge Protectors, UTS, software and services and associated products designed to share knowledge, installation, and configuration.

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BillP
Administrator Administrator
Administrator
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175

Can not uninstall power chute on XP

This question was originally posted by hestrada on APC forums on 10/26/2010


I cannot uninstall power chute business edition server, after a failed installation (server installation hangs while trying to create the server service) I'm running XP pro SP2, I'm trying to remove it from add/remove programs and at the end it says program successfully removed, but powerchute server software is still there, any idea?


Accepted Solutions
dan_at_xxtreme.net_apc
Crewman
Crewman
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175

Re: Can not uninstall power chute on XP

This was originally posted on APC forums on 4/8/2011


i tried to install powerchute BE 6.2.2(i believe) it hung and i reallized there was an issue i got the updated 9.0 version. tried to install it and it says " the installed version of the application could not be determined . the setup will now terminate. what do i need to do to remove the previous version of PowerChute B.E. so that i can upgrade to 9.0 currently running win 2k8 R2

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4 Replies 4
KDSchalt_apc
Cadet
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175

Re: Can not uninstall power chute on XP

This was originally posted on APC forums on 11/14/2011


Hi@all,

i want to install APC Powerchute Business Edition Server 6.0.2 on a XP PC.

When i install the Server the installation hangs on "creating Server Service". I kill the process.
I can't uninstall the Server, so i try to delete the Registry entries.

The entries: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_APCPBESERVER cant be deletet in safe mode too.

I try to reinstall the Software: no success!

Need help!

Message was edited by: KDSchalt

BillP
Administrator Administrator
Administrator
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176

Re: Can not uninstall power chute on XP

This reply was originally posted by Angela on APC forums on 10/26/2010


i will email you instructions for manual uninstall from Windows XP.

lets start there and get rid of everything and start clean.

BillP
Administrator Administrator
Administrator
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0
176

Re: Can not uninstall power chute on XP

This reply was originally posted by Guillermo on APC forums on 3/21/2011


please send me instructions to uninstall the APC PowerChute. I have version 1.3 and I'm operating XP

Thanks

dan_at_xxtreme.net_apc
Crewman
Crewman
0 Likes
0
176

Re: Can not uninstall power chute on XP

This was originally posted on APC forums on 4/8/2011


i tried to install powerchute BE 6.2.2(i believe) it hung and i reallized there was an issue i got the updated 9.0 version. tried to install it and it says " the installed version of the application could not be determined . the setup will now terminate. what do i need to do to remove the previous version of PowerChute B.E. so that i can upgrade to 9.0 currently running win 2k8 R2