Brand new Back-UPS XS 1500G fails self test

[Anonymous user]

I just replaced my old BX1500LCD with a BX1500G (SN 4B1743P14009), purchased today.  I waited for the UPS to reach full charge and did a manual self-test, which it failed.

I waited 15 mins or so and tried again, also failed.

Sensitivity is set to med.  The LCD is telling me my load is 120-130 watts and I have 44 min runtime.

Is this thing really bad out of the box?  or is something else going on?

FWIW... running windows 10 and PowerChute Personal v3.0.2.  Firmware version 866.L9.D

dave

[Anonymous user · Accepted solution]

For anyone reading this thread...

Still early, but it appears that the information in this thread solved the issue for me http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/11838/back-ups-pro-1500-batt...

dave