Backup Pro 1000 Fan Running all the time evening without any load

Anonymous user · ‎2021-06-28

Modle : BR1000G-IN

Serial No : E21602235118

Since couple of weeks back my UPS fan is constantly running 24x7 evening without any load on the ups. It is placed in a well vantilated area. Any help would be great

Anonymous user · ‎2021-06-28

Before the fan used to stop, I do not see any error on the console nor is the UPS getting hot, I did call APC support and they said it's normal for the fan to run 24x7, which I thought was strange and thus started this thread. I will call again and ask for a technical support person to visit and check the UPS

See Answer In Context

Anonymous user · ‎2021-06-28

RAM came and checked the unit however he says it's fine and the fan running is normal, what should I do now, the fan running 24x7 is not a normal thing could you guide if I should have the unit replaced ?

See Answer In Context

BillP · ‎2021-06-28

hello , before that your ups didnt have the fan 24x7 on? check if your batteries are not hot , if not ,maybe you have an internal problem with the temperature sensor , that machine is in warranty , you can call your country RMA to change or repair your unit,

Anonymous user · ‎2021-06-28

Before the fan used to stop, I do not see any error on the console nor is the UPS getting hot, I did call APC support and they said it's normal for the fan to run 24x7, which I thought was strange and thus started this thread. I will call again and ask for a technical support person to visit and check the UPS

Anonymous user · ‎2021-06-28

RAM came and checked the unit however he says it's fine and the fan running is normal, what should I do now, the fan running 24x7 is not a normal thing could you guide if I should have the unit replaced ?