BackUPS Pro 1500BR battery installation

[Anonymous user]

Hello.

I bought this UPS this month, and when I install the battery like it says in the manual, whenever I turn it on, it doesn't detect the battery.

It seems like the battery is loose inside the unit. If I turn it upside down (so they battery pressures the contact points inside) the screen shows that I have a full battery. If I turn it again upside down, it says that there is no battery.

What is happening here? Is it wrongfully installed? Or is there something that I'm missing.

[BillP · Accepted solution]

Hi,

I suggest removing the battery and reinserting it to verify it is seated properly. Then turn the UPS on. If you still are experiencing an issue after re-seating the battery you should contact local support for assistance. 

Local support contact information will be found at this link. https://www.apc.com/us/en/support/contact-us/index.jsp You may need to change region and that can be done in the upper left of the web page.