Back-UPS RS 800 + Windows 7 x64 ? Driver ??

[Anonymous user]

Hi
I just bought an APC Back-UPS RS 800.
The ups is not recognised under Windows 7 x64.
The system tells me there is an unknown device connected to my pc.

Is there any solution ? Where are the x64 drivers ?

Thanks !

[Anonymous user]

Hi Jean,

May I know exactly the error message that you got?Does it appear to be like a pop up message or you see it from the Device Manager?

[Anonymous user]

When I plug the UPS on Windows 7 x64 (64 bits), it tries to install it, but I think it doesn't ffound anyy proper driver, so a pop-up tells me the peripheral is is unknown (I have a french windows 7).
And when I check the Device Manager,
I have under the USB section an "Unknown device", which is the UPS.

I tried the UPS on another computer with Windows 7 x86 (32 bis) installed and the UPS is recognized by the system.

So I suppose there's no default Windows 7 x64 (64 bits) Back-UPS RS 800 driver, but I don't know where to get it, or is there a way to make my ups recognized by the system ?

[Anonymous user]

another issue ...
I plugged the UPS on my win 7 32 bits computer and it was not recognized anymore.
I disconnected the UPS from the wall, and now it appeared on my notebook.
So I decided to plug it on my Win 7 x64 computer .... and it was recognized ... but 1 time only !!!
I succeeded install PowerChute software, but the UPS is not recognized any more ! ARHHHHHH

PowerChute tells me "Computer unable to communicate with APC battery backup", and an "Unknown device" is still shown in the Device manager.

[Anonymous user]

Hello,

I am having the same issue with a BE700G-UK and Windows 7 64 bit.

My symptoms:
If device removed and plugged in, sometimes recognised, however, s/w installation still does not seem to recognise the device.

If machine booted, either unknown device or code 10 cannot start device.

Thought it was the lead from another comment on a forum, but APC kindly changed this and problem persists.

In discussion with their esupport - will advise if any suggested fixes solve the problem.

Looks like driver does not suit Windows 7 64 bit.

Stephen.

[Anonymous user]

For me, I think the data port is defective.
Indeed, when I keep pressing the cable on the UPS, the device is recognized by Windows (I tried on another Windows 7 32 bits).
But when I leave the cable, the UPS is not recognized anymore. I asked for an exchange to my dealer, I'm going to see if it is better on the new one.

[Anonymous user]

Update:

I contacted customer support and they thought the unit was faulty, and have since provided a replacement.

All seems ok now, so the fault seems to be a hardware fault.

Suggest others contact APC who have been quick to respond and to replace the units.

Thanks,
Stephen.

[Anonymous user]

Cool it is ok for you now 😉
I just ordered a new one.
Keep in touch.
Jean

[Anonymous user]

i received the new Back UPS RS 800, and now it works well.
So it was a "data port" hardware issue with the previous one.

[Anonymous user]

Hello,

Glad to hear your UPS also sorted out. Hopefully, others with similar issues will be able to read this as the solution.

APC's Customer Support is very good, so they deserve continued business.

Regards,
Stephen.

[Anonymous user · Accepted solution]

Hello,

Good luck and please keep us posted, as this may well be the solution.

Regards,E