Back-UPS Pro drops to 60% almost immediately

[apcuser35]

I just bought 1500VA Sine Save UPS BR1500MS2 not long ago (~3 weeks) for backup power to my router. total load under 20W. Fully charged, as soon as I unplug, the UPS drops to 80% and then to 60%. I though maybe the battery wasn't calibrated, and followed APC guide to put 20-30% load and let the battery run and discharge and then re-charge. After that, same thing, no difference. With only slight load, the battery drops to 60 within a minute. Is this a known issue that can be dealt with?

This video is exactly 1 minute and you can see it drop from 100% to 60% under 17w load.
https://www.youtube.com/watch?v=_5_s-Rc5RGs

Should I just return it while I can? Seems such a waste but this unit was not cheap. I really hoped for better quality.

[JonPro]

Hi @apcuser35 

Since you mentioned that you were able to put 20-30% load, was the behavior of the UPS the same?  For how long did the UPS run on battery?

I would also recommend reaching out to our Support Team and raising a ticket.

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp